Seeing small tax adjustments on orders too?

[tmoorman]

Shopify is making small tax adjustments on some of our orders. Is anyone else seeing this? Why is this?

[Olivia · Accepted solution]

Hi, @tmoorman!

Welcome to Shopify Community.

Thank you for reaching out to our network and sharing your question. Based on the details you have provided, I'm still a little unsure as to what kind of tax adjustments you might be experiencing. I assume you're referencing tax on the orders being placed on your website, from a common region? That would explain why some orders have this, and others don't. 

If so, please provide the following details and I'd be glad to look into it:

• Example of an order with the tax rate that was applied
• Expected tax rate
• Your existing tax set-up (a screenshot would be ideal here from settings > taxes)

Please note this is a public space so please be mindful of providing any confidential information either through text or images.

I look forward to supporting you,

[Olivia · Accepted solution]

Hi, @tmoorman!

Welcome to Shopify Community.

Thank you for reaching out to our network and sharing your question. Based on the details you have provided, I'm still a little unsure as to what kind of tax adjustments you might be experiencing. I assume you're referencing tax on the orders being placed on your website, from a common region? That would explain why some orders have this, and others don't. 

If so, please provide the following details and I'd be glad to look into it:

• Example of an order with the tax rate that was applied
• Expected tax rate
• Your existing tax set-up (a screenshot would be ideal here from settings > taxes)

Please note this is a public space so please be mindful of providing any confidential information either through text or images.

I look forward to supporting you,

[tmoorman]

It's authorizing the card, then for some reason adjusting the tax amount
and then charging the card for the final amount. It isn't happening on all
orders but quite a few.

$36.56 USD was captured using a Visa

Tax amount was updated from $2.50 USD to $1.63 USD.

$37.43 USD was authorized using a Visa

[Olivia · Accepted solution]

Thanks for getting back to me, @tmoorman.

Unfortunately that is not enough context for me to help you investigate exactly what happened here. To make it more clear, can you provide the expected tax amount and region, along with a screenshot of your tax settings for that region? Then, we can compare that against what was authorized and ultimately charged. 

Furthermore, since the amount authorized is more than the amount cleared, it's possible there was a currency conversion depending on the customer's location. Just in case you're uncomfortable providing any of this information through our public spaces then I can alternatively invite you to connect with our Live Team for investigation into some example orders.

Warm regards,

[tmoorman]

I am not comfortable providing more detailed information in a public
forum. I have tried connecting with someone in the chat help center but end
up getting in a continuous loop because they don't understand my question.

[Olivia]

We absolutely respect your right to privacy and encourage you to connect with our authenticated team, @tmoorman. 

If I have understood correctly, you are able to get in touch with a live agent? To help them better understand the issue, you can link them to this forum post along with providing clear examples of your expected experience and what is actually happening. Having screenshots at hand and real orders will be necessary for further troubleshooting.

Warm regards,

[tmoorman]

I am not sure how to link them to this forum post?

[Olivia]

No worries, @tmoorman!

Next time you open a chat please copy and paste the URL of this forum thread to the agent. This way they can better understand your issue to assist with troubleshooting steps.

Warm regards,

[luminsattva]

Sattva Lumina Is fully agreed with your thoughts.