Seeking Automated Solution for Customer Component Replacement Reminders

[Andreazw]

Hi,

I’m looking for solutions to remind customers when it’s time to re purchase replacement components for a products. I sell a product with multiple components that need to be replaced at different intervals, such as 3 months, 6 months, and 12 months. Currently, we're managing this with a very manual process, which isn’t sustainable.

The challenge is that some customers own more than one core product, so we need a way to specify which component belongs to which product. Additionally, the reminder flow needs to reset when a customer makes a purchase, as they may buy earlier or later than the scheduled replacement time.

For example, if two components are due for replacement at 6 months, the customer should receive just one email, not separate emails for each part. We also use Klaviyo if it makes things easier. 

Any guidance or solutions you can suggest to automate this fully or partially would be greatly appreciated!

[vinods]

@Andreazw did you try shopify automation emails using tags ?

[Andreazw]

@vinods , not yet but that you've brought it up, I'll definitely look into it! Thanks.

[Summer]

Hey, @Andreazw! Have you considered using third-party apps? There are a few that allow you to set up automation for sending 'reorder' emails. I'm not certain if these apps meet all your requirements since they're third-party, but I recommend contacting the app developers directly to see if their apps can be configured to your specific needs! You can check them out below.

• Reorder Master ‑ Repeat Orders
• Resend ‑ Repurchase Reminders
• Replenish