Seeking Help with Final Billing Payment Before Closing My Shop

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I've been running my shop for 5 months without any sales, so I'm planning to close it down. However, the last billing cycle payment keeps failing thus preventing me from closing the shop. I've checked with my credit card company, and everything seems fine on their end. Is there another way to pay the last billing cycle and then close the shop?

Reply 1 (1)

Shopify Staff
1229 130 184

Hi, @bebensiganteng!


Thanks for connecting with us here.


Diving into your issue, can you please make sure your credit card or payment method meets the following requirements:


- It is a debit card or a post paid credit card  

- It is co-branded with Visa, Mastercard, or Amex

- Capable of accepting charges in your store's billing currency

- Capable of making online purchases

- Capable of accepting recurring billing

- Has appropriate funds available

- Enter billing address and details the same as what their bank has on file

- Cannot have any restrictions on how much the bank will allow to be processed at once


What type of card are you using? What is the specific error you received? Can you send a screenshot of it? 

Maz | Social Care @ Shopify 
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