Seller disappeared

Seller disappeared

Zedzedzed
New Member
5 0 0

The seller I bought from their shop disappeared, suddenly when I click the link they sent on my confirmation email it says no longer exists!

how do I get my money back?

thanks

Replies 5 (5)

Bundler-Manuel
Trailblazer
684 31 79

Hello there @Zedzedzed  First things first, sorry for the inconveniences you’re experiencing right now. Your best course of action right now is to get in contact with Shopify customer support with as many details you have such as the store name, payment receipts, and any other necessary information can help with tracking down the store.

Emmanuel
Please let me know if it works by marking it as a solution!
Bundler - Product Bundles app, a great bundle app for Shopify, with glowing user testimonials and a free plan.
Zedzedzed
New Member
5 0 0

Thanks, but where is customer support for buyers located on the site? I couldn’t find it which is why I posted here!

 Thanks 

Zedzedzed
New Member
5 0 0
Thanks, I can’t find customer support for buyers, that’s why I posted! Where is it located? Thanks

Laza_Binaery
Shopify Partner
335 62 93

HI @Zedzedzed 

 

Could you share a link to that store, even if the shop has disappeared? 

 

You should report a merchant here 

https://www.shopify.com/legal/tools/report-an-issue/report-a-merchant

under Issue with the order.

 

For a refund best to contact your bank as soon as possible and try to store the transaction/get a refund. 

Kind regards
Laza
www.binaery.com
Zedzedzed
New Member
5 0 0

Thanks, I’ve emailed the seller, no reply, no item, and the link doesn’t work but did last week

https://prepowercards.myshopify.com/products/space-marines-infernus-squad?currency=GBP&variant=55183...