Selling On Google

[daniel02hern]

Hello Everyone, 

I've been having this problem for a few weeks and haven't been able to fix it. 

On my google merchant center all of my products are "disapproved".  They were once approved but out of nowhere have been disapproved. It shows me the following message. 

"Account suspended due to policy violation: Misrepresentation"

So I guess this means it's more of an issue having to do with my account rather than my products and listings. 

I have tried everything. Added all my business info in the website's footer, business address (even though I run it from my house), phone number, email, contact us link, refund policy, terms of service, etc. And everytime I ask for Google to review it after making changes it still says the same message of "Misrepresentation". Another thing is that google does not tell me directly what I need to fix, it just gives me that message. 

I am open to any suggestions as this has been a problem for much longer than I've wanted. 

Thanks for the help!

Daniel

[yy0z]

have you  tried google merchant center help or post on that forum? You would probably get better traction there.

https://support.google.com/merchants/?hl=en#topic=7259123

[daniel02hern]

Yes I have and thats where I found out I had to add all that info in the footer. 

Thanks for the quick response!

[EmmanuelFlossie · Accepted solution]

When suspended for misrepresentation, you not only need to fix this trust related issue, but pretty much all other policies as well.

I recommend having a read on my checklist here: https://community.shopify.com/c/ecommerce-marketing/checklist-suspended-google-merchant-center-accou...

And also Google's official policies:

https://support.google.com/merchants/answer/6363310/follow-the-merchant-center-guidelines

https://support.google.com/merchants/answer/7052112

https://support.google.com/merchants/answer/4752265

[daniel02hern]

I went through your list and realized it can be my reviews. I’ve been contacting previous customers that have bought my product either in person or through other apps I sell them on and asked them to leave a review if they’re happy with their purchase. Do you think that can be it? All these reviews are real and have contact info and emails to go with each one. 

[EmmanuelFlossie]

Having real reviews, help grow your trust. So that will definitely help improve.

[Raj_Ced]

Hi

Go through my check list, might help you.

1. The most common reason is your contact us page You definitely need one in your both footer and header that contains a physical address, phone number, and an email address for the physical address, you can use your office address if you have one or your home address. and if you don’t want to do that, and for the phone number, you can use your personal, but obviously, you don’t want to, so you can get a virtual phone number as well. But remember when you are filling out this information on your contact use page, you need to keep it consistent in your google merchant center when you are filling out the business info

2. Legal Pages: - Privacy Policy - Billing Terms and Conditions - Secure Checkout Page - FAQs - Shipping Policy (need to add more details) - Terms of Services (need to change contents) - Return and Refund Policy (need to add more details, like days, state of return, the reason for return, process of return and refund, contact details, etc.)

3. Other Pages: - Contact Us (Show Contact Address, Email, and phone number, support available time, contact us form) - About Us page (Show company details, aims, and objectives, why should a customer choose you, year of establishment, and email)

4. Product landing page : - Do not copy contents like product images, titles, or descriptions exact from any source - Show your name as Brand name

5. Make sure the check-out process is secure and safe - Show all the payment methods shown in the footer while check-out - Make sure the shipping charges and taxes are the same as mentioned on the policy pages

6. Google Merchant Center Changes - Create Shipping with the same Handling time, Transit time, and Shipping charges, as mentioned in the store - Create Sales tax, if applicable - verify your business information and phone number

7. Other Possible Reasons: Basically, anything that looks shady So, it means we don’t want a messy general store with a broken theme and blank images, unrealistic claims, etc

Bad and sketchy name or logo: you should make it simple and clean, and definitely, try using a nice name for the store and domain

Pricing and fake promotions: Do not use any compared prices if they are not real, especially for every single product also if you are promoting a deal or a coupon code make sure it’s working properly and you definitely don’t want to run ads for out of stock items Low-quality images: try not to copy the exact images from the source website, like Aliexpress. So either you can take it yourself or use applications like Canva to make it look different

Fake reviews : It is better to not import reviews from Ali express, especially anything which is not in English or looks spammy

Trust badges Try not to overuse them and don’t even use them if they are not true The same thing goes for the fake countdowns you don't use them as well, if they are not real