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Selling On Google

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daniel02hern
New Member
3 0 0

Hello Everyone, 

 

I've been having this problem for a few weeks and haven't been able to fix it. 

On my google merchant center all of my products are "disapproved".  They were once approved but out of nowhere have been disapproved. It shows me the following message. 

"Account suspended due to policy violation: Misrepresentation"
So I guess this means it's more of an issue having to do with my account rather than my products and listings. 
I have tried everything. Added all my business info in the website's footer, business address (even though I run it from my house), phone number, email, contact us link, refund policy, terms of service, etc. And everytime I ask for Google to review it after making changes it still says the same message of "Misrepresentation". Another thing is that google does not tell me directly what I need to fix, it just gives me that message. 
 
I am open to any suggestions as this has been a problem for much longer than I've wanted. 
Thanks for the help!
Daniel
 

 

Accepted Solution (1)

Accepted Solutions
EmmanuelFlossie
Shopify Partner
1837 125 443

This is an accepted solution.

When suspended for misrepresentation, you not only need to fix this trust related issue, but pretty much all other policies as well.

 

I recommend having a read on my checklist here: https://community.shopify.com/c/ecommerce-marketing/checklist-suspended-google-merchant-center-accou...

 

And also Google's official policies:

https://support.google.com/merchants/answer/6363310/follow-the-merchant-center-guidelines

https://support.google.com/merchants/answer/7052112

https://support.google.com/merchants/answer/4752265

 

I'm a Google Shopping Specialist and a Google Product Expert Education Award winner, a Google Ads Diamond Product Expert, and also a Google Partner.
Need Data Feed or Google Shopping support? Get in touch.

View solution in original post

Replies 5 (5)
yy0z
Shopify Partner
56 5 6

have you  tried google merchant center help or post on that forum? You would probably get better traction there.

https://support.google.com/merchants/?hl=en#topic=7259123

daniel02hern
New Member
3 0 0

Yes I have and thats where I found out I had to add all that info in the footer. 

Thanks for the quick response!

 

EmmanuelFlossie
Shopify Partner
1837 125 443

This is an accepted solution.

When suspended for misrepresentation, you not only need to fix this trust related issue, but pretty much all other policies as well.

 

I recommend having a read on my checklist here: https://community.shopify.com/c/ecommerce-marketing/checklist-suspended-google-merchant-center-accou...

 

And also Google's official policies:

https://support.google.com/merchants/answer/6363310/follow-the-merchant-center-guidelines

https://support.google.com/merchants/answer/7052112

https://support.google.com/merchants/answer/4752265

 

I'm a Google Shopping Specialist and a Google Product Expert Education Award winner, a Google Ads Diamond Product Expert, and also a Google Partner.
Need Data Feed or Google Shopping support? Get in touch.
daniel02hern
New Member
3 0 0

I went through your list and realized it can be my reviews. I’ve been contacting previous customers that have bought my product either in person or through other apps I sell them on and asked them to leave a review if they’re happy with their purchase. Do you think that can be it? All these reviews are real and have contact info and emails to go with each one. 

EmmanuelFlossie
Shopify Partner
1837 125 443

Having real reviews, help grow your trust. So that will definitely help improve.

I'm a Google Shopping Specialist and a Google Product Expert Education Award winner, a Google Ads Diamond Product Expert, and also a Google Partner.
Need Data Feed or Google Shopping support? Get in touch.