Separate prices for the online VS POS

[Abdallah95]

We have been trying to solve this issue for so long and nothing is working we tried so many different methods to make dual prices for the online and the POS since POS prices should be higher from the online 

[Ren]

Hi @Abdallah95, 

Thanks for your post. I'd be interested to learn why you are hoping to have your POS pricing structure higher than your online store. 

At this time, while there is no direct way to have separate pricing via locations or sales channels, you can workaround this by applying an automatic discount to online orders, or utilizing custom fees on your POS. 

Custom fees can enable you to mark up your POS products as needed. You can even create custom fee tiles based on your mark up needs. Here are the steps for adding a custom fee tile to your POS Smart Grid: 

1. From the Shopify POS app, tap Add tile within the grid.

2. Tap Fee, enter a title and price for the custom fee, and then tap Save.

 

You can also repeat this process to save multiple custom fee tiles. You can opt to title this in any way you see fit, and can opt to charge tax on the fee as well. 

I hope this is a helpful solution - would love to hear your thoughts. 

[Silverlan]

Hey Ren,

I have a very similar problem--although our goal is to have a lower price for our POS than what appears online. Why? Because we make Pretty and Lovely Things that we sell

-wholesale to other retailers

-retail via our online store as well as Etsy, and

-retail in person at our brick-and-mortar store.

The online price of Pretty Thing needs to have a certain markup over wholesale so that our retail partners (the people buying our Pretty Thing to sell in their own brick-and-mortar stores) have enough margin to run their own businesses. The online markup also allows us to offer "free shipping" in our online stores, which is what we've found customers vastly prefer. 

However, in our own studio/store, we do not have the cost of shipping to take into account, and we like to reward people for finding their way into our business in person.

I have created three separate pricelists in our inventory-management system (Quickbooks Commerce, fka TradeGecko) and it works beautifully.  Here are two concrete examples:

Pretty Thing at wholesale: $15.50

Pretty Thing at online retail -- 2.4x markup, sold online with "free" shipping -- not direct competition with our retail partners: $37 (**it would technically be $37.20 but we round to the nearest dollar**)

Pretty Thing at in-person retail -- 2x markup, sold in-house: $31

Lovely Thing at wholesale: $14

Lovely Thing at online retail -- 2.4x markup: $34 (technically, $33.60)

Lovely Thing at in-person retail -- 2x markup: $28

Because Shopify will only let me sync ONE price list from Commerce, it is set to pull in the 2.4x pricelist. We switched to Shopify from our other online store because Shopify is supposed to play nicely with Commerce, and because of the POS option which we desperately need.

I can (and do) print scannable price tags using the correct retail pricing. However, regardless of whether we are making a sale by scanning the price tag or selecting the item from a tile on the POS, the POS brings up the wrong prices.

Using a discount code doesn't work because our two retail pricelists are based on wholesale with some massaging for even numbers. (In the case of Pretty Thing, I'd have to apply a discount of 16.2% to get to the correct POS price; in the case of Lovely Thing, the discount would have to be 17.65%. Even if I wasn't massaging the online retail prices to be even numbers, I'd have to apply a discount of 16.67% to get back to the correct retail price that appears on the price tag. Is it even possible to apply a percentage discount with decimals?)

So... is there any way to map the POS prices to a secondary pricelist, separate from the online pricelist? (This would be our top solution, if possible.) And/or is there any way that we can do a price override for the item in the POS, to force it to match the price on the scanned tag? Are there any apps that could be added to the POS that would help with this? 

[Ren]

Hi @Silverlan, 

You might want to consider utilizing wholesale as a solution to these issues. The Shopify wholesale channel is available to Plus accounts, though if you're not quite ready for an enterprise level account. There are third-party options available to you as well. 

Check out Wholesale Club - this app enables you to offer wholesale or VIP pricing based on specific customer accounts which you select by tagging. It comes with some really great features and is compatible with POS. Check it out and let me know what you think!

Happy to continue troubleshooting if this isn't quite what you need.

[Flying-H-Ranch]

Has this issue not been resolved yet!!??   We are having the exact same problem and the only option our Web designer has come up with is having software built. Which would be a costly step and something we aren't quite ready to invest in.  I can not see how Shopify hasn't come up with a resolution for this already as this isn't an uncommon practice with most businesses that have Online Websites with brick-and-motar store.

[dboyxx]

Thank you for this. I do local collectible shows that have table/booth fees. I've been considering raising my prices by $1 for these events to help cover the show costs vs online selling. While it would be nice to have an automatic POS pricing tier, this tile method will work. Although it would be nice if I could add it X times for how many items the customer is purchasing.

[pclongoNBB]

This is something Shopify needs to implement.  All companies have different prices for Online vs Brick and Mortar locations.  We are based in nantucket and when we are in peak season this is imperative!

[Steve115]

Hi Ren,

We are wanting to charge 5% more when selling through POS. It doesn’t seem possible to do this with the tile. We don’t want to duplicate and manage SKU’s as this comes with its own difficulties. Is there a method to do this?

[cynthiazervas]

what if we dont use the shopify POS?

what if we use another POS system in store?

[StonyTS]

We were running into this problem also, the only easy fix we could come up with is making a duplicate product listing of the items. then in Sales Channels under Publishing, we ticked one off as point of sale, and the other as online store, and deselected everything else we didn't want them to be a part of.

You can do this multiple times for all of the different sales channels including Google, Facebook/Instagram, etc.

[dboyxx]

I decided just to add a separate tile. For example, most my items are $10.99 online. I made the tile $11.99 for shows. Only issue is I have to manually edit inventory for each item that sells using this method. 

[StonyTS]

For the duplicate items I have listed on my online store sales channel, I keep an inventory of two to three items at most, and we keep that product separate from the stuff we sell in person.

Easy to keep track of and replenish from our in store stock if something runs out with a quick inventory adjustment. Unfortunately, it seems like shopify would rather guess at what business owners need... than actually talk with business owners to see what they actually need to make things work. 

Although I'm sure Shopify would rather us dig through their craptacular app store for hours only to find there isn't a single app there that works for what we need...

[infoARTSITI]

This is the most annoying thing about shopify POS, its not a POS, its a instore selling of your online site pricing. Thye need to work on this, i hear so many businesses going away from the POs side as like us its not flexible and waayyy to many button presses to complete 1 sale for a customer.

Go look at your competition for easier ways to manage a pos setup. Please stoop manying so many updates, we ahve ad more than 10 locaiton changes in the same number of days and its making it so hard to keep m=our staff up to date your your changes.

Can we please have a 1 set customer login for the pos? so we can allocated this a instore customer or then have a choice to login a certain customer? not having sales group together when you have general sales is so hard to monitor with other accounting systems when the data exports, like to xero.

[Ray_Chan]

Hi, the app VariPrice enables you to set different pricing for the online store and different POS locations, which might suit your use case.

Disclosure: I am the founder of the app.

[dboyxx]

Sorry, but I'm sure most of us are all trying NOT to have to pay for added apps 

[toyclick]

Thanks Ray - going to try it out - will let you know feedback

[tylerstory]

Any luck?

[Cpuga]

Finally! Gonna give it a try

[eatsprout]

Have you tried the Variprice app? Still no reviews on the app which make me wonder. Would like to have some direct feedback from someone using. 

[tylerstory]

To clarify my goal: I need a single inventory system with two distinct price points (Online and POS).

I’ve been using VariPrice, and while it works in some areas, it’s not fully meeting my needs. Here’s my experience:

1. Setup Process:
   I exported all products to CSV, updated both the Online Pricing and POS Pricing sections, and reimported them. This seemed to work in terms of functionality, but it’s essentially a basic cart transform feature.

   Why this is a challenge for high-volume POS operations:

   • Sales reps can’t quickly see the POS price for price checks.
   • Draft orders created over the phone or in-store default to the higher Online price until the item is in the cart.

2. Current Issues with VariPrice:

   Scenario 1: Phone orders with draft invoices

   • A customer calls to place an order, and we create a draft invoice for them.
   • The draft order reflects the higher Online price, not the POS price.
   • This discrepancy exists because the correct price isn’t applied until checkout, causing confusion and delays during pickup.

   Scenario 2: Quick price checks at the POS

   • After updating an item’s Online price to $11.00 and the POS price to $9.95, the correct POS price only appears at checkout.
   • When scanning an item for a quick price check, the POS system still shows the higher Online price until it’s added to the cart.
   • This makes it harder for sales reps to provide accurate pricing information promptly.

In summary, while VariPrice handles price differentiation at checkout, it falls short for businesses that rely on accurate, instant price visibility at the POS or during the sales process. I’d love to see functionality improvements for real-time price updates that are visible throughout the system.

[Cpuga]

Im being try it the app but whe have some issues when we need to make a change or refund in retail store (POS).

The thing is if im in blackfriday and X sku cost 10 in online store and 20 in retail store (POS) , when im trying to do a change its taking the price from online store and not from the POS

[POSHB]

This app works well and is accessible compared to other apps. For now it's working for us! Thank you!

[txtashi]

HI. I will try it too! Glad you built out something that could solve the problem of having pricing tiers between wholesale and designer and retail.

[FRHip]

Hey, great app! We are looking for a solution to have online discounted sales only - so not a price change, just an online discount. Is this something you can add to the app?

[Rahul-LMP]

Ray please email me at rahul@buildmyplace.com asap 

[elevatesporting]

Looks like it could be good. How does the app work with barcode and price tag printing? How does Shopify or a barcode app know what price to print?

[eatsprout]

I had this same question too! If the price is different per location then what does the barcode system look like on the backend?

[DutchDelight]

I see that there's a free option. This is good since we only have a few items that we sell at 1 location and only once in a while. Might give it a try...