Solved

Server Error Adding Product to a Draft Order

mybaitshop
Excursionist
27 0 31

Is anybody else seeing this bug that just popped up today?  Can't add any products to a draft or manually entered order (non-mobile app).  Just keep getting a red server error message no matter what I do.  Confirmed on two different machines.  Haven't seen any status confirmed admin down or anything yet.  

 

Accepted Solutions (2)

Shay
Shopify Staff
2968 460 609

This is an accepted solution.

Hey there! Our devs have been made aware of this and are actively investigating the issue. We should have this resolved soon. I'd be happy to update you here once we know more. I'm going to mark this reply as a solution for anyone else experiencing this issue so they know where to go to get updates. 

Shay | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Imogen
Shopify Staff
1780 202 319

This is an accepted solution.

Hi, everyone! Thanks for taking the time to reach out to the Shopify Community, and flagging that you were experiencing issues with creating draft orders!

 

Our Developers were aware of the issue, and have fixed things up, so you should be able to go ahead and create your draft orders now without any issues! If you're still experiencing issues, let us know by following up on the thread! Thanks again for all the reports, everyone!

Imogen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 19 (19)

Shay
Shopify Staff
2968 460 609

This is an accepted solution.

Hey there! Our devs have been made aware of this and are actively investigating the issue. We should have this resolved soon. I'd be happy to update you here once we know more. I'm going to mark this reply as a solution for anyone else experiencing this issue so they know where to go to get updates. 

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

dvlwearsparsley
Tourist
8 0 8

Hi Shay.  Is there any update on how long this fix will take?  I've got customer's waiting on me.  Thank you!

Jaxonday
Tourist
3 0 1

I was able to use my phone (Android) and an iPad successfully. It must be a pc thing.

dvlwearsparsley
Tourist
8 0 8

THANK YOU for this workaround!  This worked, and was able to submit to my customer. 

Nick3131
Tourist
3 0 3

FYI - cleaning the cache and cookies did not fix the problem. Please advise once you what more info on how to solve this issue. Thank you

Nick3131
Tourist
3 0 3

Hi Shay, Any update? We have customers waiting their draft orders before the weekend! Thank you

MantisSupport
Visitor
1 0 1

Any ETA?

CS_BetterSwag
Visitor
1 0 0

Any updates as to when this will be fixed? We have orders to process before the weekend hits. Thanks! 

nataliebaj
Visitor
2 0 0

I am also experiencing this! I would love any updates as I have customers waiting on me. 

 

 

3thirty3
Shopify Partner
1 0 0

need a solution here!

Nick3131
Tourist
3 0 3

Thank you! Working fine now.

dvlwearsparsley
Tourist
8 0 8

Hey there!  Yes, I am experiencing this as well.  I've tried to add custom items as well, to no avail. 

Sergio2112
Visitor
1 0 1

I have the exact same problem. Hoping for a solution asap. 

Already tested with different PCs, different browsers, and different shopify stores.

Italia-Straps
Explorer
57 1 51

Same issue here.

 

Reddiset1
Visitor
1 0 1

I am having this issue as well.  Do you have an ETA on the resolution?

megano1
Visitor
1 0 0

Still having this issue and no orders can be made.

Any update?

cw-moss
Tourist
8 0 6

Same issue here. Any ETA. We are loosing sales!

Sally_Lane
Visitor
2 0 0

Ours is working now.

Imogen
Shopify Staff
1780 202 319

This is an accepted solution.

Hi, everyone! Thanks for taking the time to reach out to the Shopify Community, and flagging that you were experiencing issues with creating draft orders!

 

Our Developers were aware of the issue, and have fixed things up, so you should be able to go ahead and create your draft orders now without any issues! If you're still experiencing issues, let us know by following up on the thread! Thanks again for all the reports, everyone!

Imogen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog