Shared rich link on Whatsapp doesn't show og image

Shared rich link on Whatsapp doesn't show og image

danyil-surya
Shopify Partner
1 0 0

Hey!

 

Our client's business model is based on sharing store links via Whatsapp as the only way to visit the store.

Therefore, having good looking rich links is a must. Unfortunately, Whatsapp (mobile & web) doesn't display the preview image (og:image) when a link is shared.

 

We have checked the schema several times, checked image size and ratio, used the facebook debugger (wich does fetch and display the image). I also emptied cache / tried on different browsers and devices when testing.

The links have a parameter attached, but that shouldn't be problem, afaik. The title & description works most of the time (also not always). In every other tool, the rich link works as intended (like slack, discord or even google keep), it's only Whatsapp for some reason.

 

Any ideas? Our clients and us are getting really frustrated 😕

Replies 3 (3)

novomx
Visitor
1 0 0

I have the same issue

 

jam_chan
Shopify Partner
909 23 185

Are the social meta tags repeated? Did you try to submit a ticket on Facebook forum?

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rooootxx
Visitor
1 0 0

Are you able to fix this Danyil? Mind sharing the solution?