Shipping confirmation email will not send

[CelestialNova]

I have the basic Shopify plan and the free plan of Klaviyo, and I am using CJdropshipping to import products and to fulfill orders. I used Klaviyo to edit the order confirmation, shipping, shipping update, out for delivery, and delivered emails. I simply copied the exported templates html into the "Edit Code" section on Shopify for those notifications.

I didn’t have the Klaviyo integration on my store, I just copied the templates html into the Shopify notifications. I also had the 17track app installed, and in the settings under Shopify status, I had the "Order Status Auto-push" and "Shopify Email Notification" enabled. I did a second test order and received the order confirmation email.

Then, I saw that the product was shipped, but I never received a shipping confirmation. I did receive the updated shipping email, followed by the out for delivery and delivered emails and during that time the email permission that says 'allow Cj to send a email to your customer via shopify' was turned off.

On Cjdropshipping on the authorization section I remember toggling it on and it when I did my first test order and it ended up sending a shipping confirmation email when the label was created. I didn't want that so I disabled it because there was no shipping information just that the shipping label was created. The domain is authenticated and sender email to send emails to customers is verified.

I deleted 17track and now installed parcelpanel I turned on the 'Send shipping tracking events to Shopify

Auto-send shipping tracking events to Shopify to update the shipment status, some other apps can integrate with this. For example, review apps can send review requests when the shipment status is updated to delivered. Learn more.' 'Trigger Shopify’s native Out for delivery & Delivered notifications.' The Klaviyo integration is enabled.

My question is how can I send the shipping confirmation email to the customer when the item is shipped automatically just like the order confirmation, shipping update, out for delivery, and delivered emails are sent or do I need to turn on the email permission that says 'allow Cj to send a email to your customer via shopify'?

[JoesIdeas]

I would contact the app specifically, if they are handling order actions they have a setting they can set for the API call to Shopify to trigger the email.

Reference: We have an order fulfillment app, and depending on the order type or rule settings either trigger the shipping notification (if it has tracking) or not (if it's just auto fulfilling, like a digital product for example).

[Kim_Liang]

Dear @CelestialNova,

Thank you for using Parcel Panel Order Tracking and feel free to contact our support team if you have any problems.

If I'm correct, you're seeking a way to send the shipping confirmation email to your customers when the item is shipped automatically. Hope the information below can help:

Solution Utilizing ParcelPanel's Tailored Order Status
ParcelPanel offers a Custom Order Status feature, allowing merchants to set and activate particular statuses such as "Shipped" prior to the carrier updating the tracking information. This implies you can:

-- Generate a Personalized Order Status for “Shipped”
In ParcelPanel > Settings > Custom Order Status, you have the option to establish an order status such as "Shipped" prior to the update of the tracking number. This guarantees that customers get a shipping confirmation email right away when you indicate that the order has been shipped.

-- Activate Automatic Email Alerts
After the custom order status is established, ParcelPanel can automatically dispatch an email alert to notify customers regarding their shipment. The email template can be tailored to fit your brand identity.

-- Regarding ‘Allow CJ to Send Emails’ Setting

If you are using CJ Dropshipping, enabling this option allows CJ to send order update emails instead of Shopify. However, ParcelPanel does not require this setting—we send emails independently if configured in our app.

-- Flawless Shopify Integration
ParcelPanel integrates with Shopify, ensuring that your custom order statuses and tracking updates function smoothly within your store. Also, it deeply integratse with top 50+ Shopify apps such as Klaviyo & review apps as well.  

Klaviyo: This integration allows users to create personalized campaigns & flows based on tracking events from ParcelPanel. See how to connect Your ParcelPanel and Klaviyo to lauch new events according to order status updates accurately  Here.

Parcel Panel is one of the most popular Shopify order tracking app, It has more features to help you to improve customer experiences and increase repeat purchase such as product recommendation and estimated delivery date. You can use this  company internal link to try all features of Parcel Panel with 30-day long free trial.