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Shipping Error

naomiajones
New Member
1 0 0

Every time I put in a weight I get an error and I can't create a shipping label...

Replies 4 (4)
Carole68
Tourist
7 0 4

I am getting shipping errpr too and so are my customers stating their order cannot be delivered to their locations when they have ordered from me before and all my shipping settings havent changed?

bethzilla
New Member
1 0 2

Yep same problem, losing potential sales as we speak. 

Carole68
Tourist
7 0 4

Here is what chat said  

Carole68_0-1647991357477.png

 

Summer
Shopify Staff
Shopify Staff
662 183 104

Hey, @naomiajones!

 

As @Carole68 has shared, you were likely affected by the issue that recently emerged involving the purchase of shipping labels. Thank you for your patience and understanding while we worked to get it fixed. I'm pleased to let you know that this has been resolved and you are now able to purchase shipping labels. Please note that you may need to clear your browser's cookies and cache before attempting to purchase them again.

 

If the issue still persists after clearing your browser's cookies and cache, please feel free to share the exact error message you're seeing and I'll investigate. Thanks!

Summer | Social Care @ Shopify 
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