Shipping Hazmat with Multi Carrier Shipping Label App

garrett7542
Visitor
3 0 0

We're trialing the Multi Carrier Shipping Label app for the few goods we ship that fall within the Hazmat / Dangerous goods category. When using the app it allows you to download "extra documents" in the label summary section, these documents have the details UPS requires of the contents being shipped (UN#, Packaging Group, Hazard Class, etc). However, UPS is claiming you must use their provided Hazardous Materials Shipping Paper blank forms that have to be computer generated utilizng appropriate hazmat software. If I take the Hazardou Materials 8-part form they provide and try and use this in the printer when printing the "extra documents" provided by Multi Carrier Shipping Label app it doesn't work, primarily because the app has the boxes with names in addition to the content details, ultimately doubling a lot of the content that already existed on the UPS provided form.

 

Does anyone have any experience finding a solution to remain compliant with UPS? I've attached an example of what it looks like when I try and print the Multi Carrier Shipping Label App documents onto the blank UPS form.

 

Thank you in advance.

 

 

Replies 4 (4)

Anindita
Shopify Partner
675 34 95

Hi @garrett7542 

 

I am from the PluginHive MultiCarrier Shipping Label team. Thanks for reaching out with this concern. I have checked with my team & they have already contacted you to resolve this issue as soon as possible!

 

Let me know if you have any further queries. I will be happy to help!

Customer Success @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping
garrett7542
Visitor
3 0 0

Anindita,

 

Can you follow-up with this ticket. I still haven't spoken to anybody regarding a solution. I prefer a phone call if possible.

 

Thank you,

Anindita
Shopify Partner
675 34 95

Hi @garrett7542 

 

Based on the last call our team had with you, we are in contact with UPS technical team to resolve this. We will update you with the solution soon!

 

Thanks!

Customer Success @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping

ENASTAT
Not applicable
1 0 0

Garrett, did the PH Multicarrier app work in the end, or did you find a different solution? We have a similar issue, and we use DHL directly, but of course, it's not ideal from the user and process flow perspectives.