Shipping Insurance

[royalbloke]

I've recently have been insuring a lot of shipments this past Fall season because most of my menswear, especially Fall outerwear and cashmere sweaters are very expensive. If I see it is an apartment building I typically insure it because I know packages can get stolen in mail rooms. I also ship to CA (not Canada) from Florida which can be very expensive so USPS Ground Advantage has been my carrier of choice and I will purchase additional insurance. Well guess what - USPS sent me a message they do not work with claims on shipping labels purchased thru Shopify. 

I have a package sitting at a USPS facility since Jan 24th (8 days) and it has gone from Naples, FL to San Francisco and back to Avondale, AZ where it is now stuck. The client is understandably frustrated. My client wants a refund or a replacement. I reached out to Shopify and they said I had to file with their 3rd party insurer Shipsurance. If I had known that Shopify doesn't stand behind insured packages I wouldn't have spent the thousands of dollars on insurance. Shipsurance is asking me for the same documents every day and even asking the recipient to fill out a form that he did not not receive the package - this is all ridiculous. I processed a refund today to the client and I'm also out the ski parka. Do not use USPS - it is a broken system. use UPS even if it's more expensive because they will stand behind your claim. I think Shopify needs to revamp their shipping team, get a new insurer and stand behind the sellers. Otherwise we all lose our integrity as Shopify store owners and custo

[Promer-Aila]

Hi @royalbloke 

I'm sorry you're going through this! Dealing with expensive menswear like cashmere and outerwear adds so much pressure to get it right.

I think here are some ways you can consider to avoid in the future:

• Switch to UPS or FedEx for high-value shipments, as they tend to process claims faster and provide better tracking reliability.
• Use Shopify’s native UPS rates. It's may be slightly more expensive upfront, but the reliability and claim support are often worth it.
• Consider third-party insurance providers like Route or InsureShield, which offer more seamless claims and better customer support.

[bryan76]

You have been paying for USPS insurance but they won't honor the insurance because the shipping label is printed through Shopify?  That doesn't sound right.  Did they point to any documentation that spells out this rule?