Shipping issues

New Member
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Hello, I’m getting this error when it comes to countries outside the US. Anybody have an idea why? I’m offering free shipping to US and a fee to worldwide but still getting this error. Thanks I’m advance. 

Replies 2 (2)
Shopify Staff
Shopify Staff
1937 316 403

Hi @Geoffreygurr 

Thank you for the screenshot of error message you are seeing at the checkout. While this is a common thing to have happen, especially on new store, tracking down the source of the issue can take a bit of work. I shared some of the most likely causes for this issue in another thread which I will link below. I will also provide a copy of my original message in that thread with the next best steps for you to have a look at. 

This can be a bit tricky to solve as there are a lot of things that can create this issue. I'll list some of the most common things that can cause this and you should hopefully be able to get it resolved quickly!

  1. Make sure you do have shipping rates setup for the country/location of the shipping address you are testing. You can find your shipping rates under Settings > Shipping in your admin.
  2. Check that all shipping locations are enabled (can be found on the bottom of the shipping rates page), this includes dropshipping services as well as physical locations. 
  3. Make sure your products are not marked as "no shipping required" in their product details. You can quickly double check this by using the Bulk Editor
  4. Also in the Bulk Editor, check to make sure that your item weights are correct. It is common to see weights that are supposed to be grams be in kilograms instead, making it ineligible for the available shipping. 
  5. Make sure you have a default package setup to calculate your shipping rates with.
  6. If you have more than one shipping profile, make sure that they have matching shipping rates so that customers can check out with all their items at the same time. 

If you are still not able to find the issue please don't hesitate to reach out to our live support for additional help with this. To contact our live support please follow this link: Shopify Help Center - Contact Support, sign into your store account, search for your issue and use the contact support button at the bottom of the search results to see all our live support options. 

Thank you!

Shay | Social Care @ Shopify 
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New Member
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Hi, yes I tried everything still having an issue unless I’m overlooking something. I also tried clicking on 24/7 support and nothing is popping up for me just articles and the community discussions