Thanks for reaching out in our Community forums and sharing your concern. I’m happy to help.
I understand that you have set up your shipping profile for Ontario with a $5.00 flat fee for your customers and when checking out, you are receiving the error message "this order cannot be shipped to the address entered". This could occur for several reasons, one being that one of the items in your cart has not been assigned a shipping rate, or one item has a shipping rate that is not available in the specific region. I suggest going through our Shipping Profile guide to ensure that your shipping rates are set up correctly.
If you’d like, feel free to share your store URL and the products in question, along with the products and address, so that I can gather more information about this issue. Alternatively, we’d be happy to take a look at the specific abandoned cart and continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request.
Feel free to reply back to this thread with any questions or updates and we can continue our conversation further!
You can double-check these settings to make sure that everything is working properly.
If you have checked everything but nothing works.
Check on our posts to see how to set up shipping profiles.