Shipping profile Gelato

[CatsAms]

Since the customer service seems like AI on both Shopify and Gelato, I take this blog as my last resort having the help of fellow store owners. 

I challenge a few things: 

- Gelato's flat rates for shipping do not seem to update in my Shopify. Anyone having this issue? 
- On top of that, Gelato charges for additional item shipping. However, how do I bulk / or automatically add this to my Shopify check out? 

[Preccy]

Hi,
Double-check your Gelato integration settings within Shopify to make sure they are correctly linked and configured to use flat rates. 

[CatsAms]

No improvement unfortunately. I am going to switch to Printify to have a better integration. 

[Preccy]

Printify is bettter option. Sorry for the stress.

[Promer-Alena]

Hi @CatsAms 

You're not alone in facing this issue! Gelato's shipping rates should sync with Shopify, but sometimes they don’t update properly due to caching or integration delays. Try these steps:

1. Refresh the connection – Go to Shopify Admin > Settings > Shipping and Delivery > Manage Rates, then remove and re-add Gelato as a carrier-calculated rate.
2. Manually adjust shipping – If Gelato isn’t passing updated rates, you may need to set up a custom shipping profile in Shopify to reflect their extra-item charges.
3. Use Shopify scripts (Shopify Plus) or third-party apps – If you need bulk adjustments, consider apps like Advanced Shipping Rules to automate additional item fees.