Shipping profiles - subscriptions

maxlime
Excursionist
18 0 5

Hi! I am setting up a subscription for physical products and have stumbled on some problems.

 

We are now using TIMO subscriptions - and in checkout the customer is only given 1 shipment option instead of dynamic shipping options (Mail box, pick up location boxes 5 different choices, and home delivery) The shipment information in this process is gathered from a shipment app.

 

So:

In General shipment profile there are 12 services chosen - and it works great for one-time purchases - but not - for subscriptions, which only shows the mailbox option - which is also free shipping. 

 

Is there something i have done wrong, or didn't do? Is there a workaround? Do you get to work on your store?

Replies 2 (2)

osamafarooqi71
Shopify Partner
243 19 40

Hello @maxlime , would you like to share the store URL. So, I can look further into your request.

Regards, 
Osama Farooqi

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maxlime
Excursionist
18 0 5

Hi, thanks for your reply

 

The site is www.snusogdus.no