Re: Shipping Rates changed within this week?

Shipping Rates changed within this week?

AnnieK23
Tourist
3 0 1

Hi there... has shopify changed rates or anything?  I had a customer order from us for a Labor Day sale for 11 items and it came to $23 (Florida to Canada)

Today she went to order 3 items (very small) that weighed less than 4 ounces and it came up to $33 to ship....

first class international shipping rates on both ways...

I just looked up the cost of an 8 ounce package to Canada from Shipping via google and on the USPS site, it claims that first class international should roughly start at $17 with it going up and the package weight up to 64 ounces.

Neither of these packages weighed more than 8 ounces - so what gives with Shopify pulling such a difference in the rates in just a few days time?  Any advice?  I am losing Canadian customers because the base price is now telling them its $33 regardless how little they are ordering.

Thanks for any

Replies 4 (4)

SealSubs-Roan
Astronaut
823 65 76

Hi @AnnieK23 

 

There is might some discrepancies on your package size settings and shipping rate rule. Kindly double check the default package size on your settings and the shipping rate.

Roan
Please let me know if it works by marking it as a solution!
Seal Subscriptions App, a subscription app for Shopify, with glowing user testimonials and a free plan.
AnnieK23
Tourist
3 0 1

Yea unfortunately that is not the issue and checking everything - no matter what - its always the wrong rate being given.  Its just odd that it changed within a few days right after the holiday.  I understand rates change - but that is a "big" jump in the rates.  I just had to go and refund shipping on those orders.  The odd thing is.. if you are in admin and do a "calculate shipping charges" via admin and put in the zip and weight... if clearly gives you the correct shipping rate... (see screen shot) -- but if I were to test as a customer on the website... it gives a totally different rate ($23 now) for the same weight, service and package.  Just odd its not matching.

AnnieK23
Tourist
3 0 1

Screenshot 2024-09-10 at 10.31.05 AM.png

traditioncoffee
Excursionist
12 0 11

I am having the same issue. Last week, the same exact box /weight was 5.65, now its 8.75!