Shipping Rates changed within this week?

[AnnieK23]

Hi there... has shopify changed rates or anything?  I had a customer order from us for a Labor Day sale for 11 items and it came to $23 (Florida to Canada)

Today she went to order 3 items (very small) that weighed less than 4 ounces and it came up to $33 to ship....

first class international shipping rates on both ways...

I just looked up the cost of an 8 ounce package to Canada from Shipping via google and on the USPS site, it claims that first class international should roughly start at $17 with it going up and the package weight up to 64 ounces.

Neither of these packages weighed more than 8 ounces - so what gives with Shopify pulling such a difference in the rates in just a few days time?  Any advice?  I am losing Canadian customers because the base price is now telling them its $33 regardless how little they are ordering.

Thanks for any

[SealSubs-Roan]

Hi @AnnieK23 

There is might some discrepancies on your package size settings and shipping rate rule. Kindly double check the default package size on your settings and the shipping rate.

[AnnieK23]

Yea unfortunately that is not the issue and checking everything - no matter what - its always the wrong rate being given.  Its just odd that it changed within a few days right after the holiday.  I understand rates change - but that is a "big" jump in the rates.  I just had to go and refund shipping on those orders.  The odd thing is.. if you are in admin and do a "calculate shipping charges" via admin and put in the zip and weight... if clearly gives you the correct shipping rate... (see screen shot) -- but if I were to test as a customer on the website... it gives a totally different rate ($23 now) for the same weight, service and package.  Just odd its not matching.

[AnnieK23]

[traditioncoffee]

I am having the same issue. Last week, the same exact box /weight was 5.65, now its 8.75!