Shop App Shipping Error

[jrp1588]

On our website, we have a few instances where customers will get a shipping error due to things like not meeting the order minimum, or some items being local pickup only. I've customized the error message to explain these requirements, which has cut down a lot on calls. However, every now and then, I get a customer who is shopping through the Shop App that is still getting the generic "Cannot ship to this address" error, when the issue is actually one of the previous issues. Is there a way I can customize the wording of that error? 

[Emmiliandev]

Actually the “Cannot ship to this address” message you are seeing in the Shop App is hard coded in their mobile interface, so it can not be overridden through your theme or by editing translations.

Your best workaround is to surface those shipping rules earlier in the journey:

Kindly add a clear note on product pages or in cart notes when an item is local-pickup only or under the order-minimum threshold.
Use Shipping Profiles (Settings → Shipping) to group those pickup-only items and set a $0 rate for pickup, this can help avoid the generic block altogether.

For now, the Shop App’s error copy can not be customized, but you can send feedback to Shopify Support to request more flexible messaging in future updates. If you need help setting up those profiles or adding on-product notices, I’m happy to jump in!