Shop channel product impressions dropped by 90% within a few days.

AlekD
Shopify Partner
7 0 2

Hi, in April my Shopify shop app products were getting an average of 800-1000 impressions a day, and within just a few days, with nothing changed to my store, it has gone down 99% to 3 impressions a day. Why would this be happening?

AlekD_0-1715131909741.png

 

Replies 8 (8)

SealSubs-Roan
Excursionist
179 12 12

Hi @AlekD !

 

Have you tried reaching out to Shopify support team yet to have their further insights regarding this matter? If not yet, I highly advise you to do so, as they can further take a look into your account and check if there's any issue on your account that might be causing this huge impact to your analytics. They will be able to determine if there is a system issue or account issue. Also, if there is something needed to be improved on your account. You can reach out to them by going through their Shopify Help Center and enter your concern on AI chat box, respond to it until the "I still need help" or "chat with a support advisor" option appear.

Roan
Please let me know if it works by marking it as a solution!
Seal Subscriptions App, a subscription app for Shopify, with glowing user testimonials and a free plan.

EssentialTac
Shopify Partner
20 0 0

Our website had a similar drop around that same time period.  We went from 500 - 3500 impressions a day now down to maybe 3 - 4 dozen.  Any ideas of what caused this?

cwardle
Excursionist
18 1 0

Exact same time period and same result for me.  Did you reach out to Shopify? I may contact them.

cwardle
Excursionist
18 1 0

Spoke with them this morning, they suggested that I am just in a tough market and recommend I activate a marketing campaign haha - even though been in this sector for 2 years that has always been competitive, but impressions have been consistent.   The answer from Shopify doesn't explain the complete drop off - yes of course if very competitive you would expect a slow drop but not overnight flatline.

 

For reference my chart more or less is same as yours, begins on 27th April and has been flatlined ever since.

 

EssentialTac
Shopify Partner
20 0 0

Here is our drop off for the same time period.  No explanation from Shopify.

Screenshot 2024-05-13 at 10.57.35 AM.png

EssentialTac
Shopify Partner
20 0 0

We reported this same issue and got no assistance from online support.  We told them that the same issue was being reported by other users and their response was 'Correct, it's a community blog with 4 other users that are experiencing a low trend on their sells during a period of 3 weeks approximately, unfortunately we can't take this as evidence to report that there's a malfunction on the site, if you're able to get more information, for example screenshots or videos that shows something that is not working we can go ahead and work on some troubleshooting"

 

 


@EssentialTac wrote:

Here is our drop off for the same time period.  No explanation from Shopify.

Screenshot 2024-05-13 at 10.57.35 AM.png


 

cwardle
Excursionist
18 1 0

It's a joke to be honest, there's clearly something wrong Shopify end.  I get that impressions can drop off based on competition but to literally fall to an almost 0 flatline over night isn't right and has nothing to do with our stores/products, it would be more tapered.  Also considering others are experiencing the same drop off, on the same dates.

 

Screenshot 2024-05-14 at 15.39.49.png

EssentialTac
Shopify Partner
20 0 0

Still no change for us and no response from Shopify (we've inquired twice now).