Shop closed

[Korhz]

 I have no idea what the main reason is, since my store was a normal store, my question is, the sales I made, will I get paid or what will happen? Because all my sales were in POS and I have no way to get that money back if they don’t pay me

[Imogen · Accepted solution]

Hi there, @Korhz. Thank you for taking the time to reach out to the Shopify Community with your questions around this email. My name is Imogen. It's good to meet you.

To set some expectations for you, we're unable to authenticate users here in the Shopify Community. As such, I'm not able to comment on any store specific information, details, or ongoing support tickets that you may have with our Team. What I recommend you do here is reply directly to the email you received regarding this decision with your questions about your payouts. They'll be able to advise on next steps for your account and payouts. 

[sergioc]

Ho avuto lo stesso problema con 2 negozi, uno dopo l'altro. ho ricevuto il Ban senza alcun preavviso. Hanno aperto un ticket chiedendomi della documentazione che ho prontamente inviato ma a distanza di 10 gg non si sono fatti più sentire nonostante i ripetuti solleciti.
Qualcuno può aiutarmi? Ho diverso ordini da avadere, come è possibile che una società come shopify chiuda senza alcun preavviso uno store in pien attività e senza darne una ragione!!