Shop is currently unavailable

Solved
FMO
New Member
1 0 1

I made a shop and everything and as soon as I added my credit card it kicked me out and said that my shop is unavailable. How do I fix this and why is it happening to so many other people when they added credit cars?

Accepted Solution (1)

Accepted Solutions
Summer
Shopify Staff
162 38 38

This is an accepted solution.

Hey, @FMO! Welcome to Shopify Community!

We’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Just like what @Nick_Marketing has advised, please feel free to visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

In order to save some time, and help the Support Advisor you speak with to pick up from where you and I have left off, I am going to provide you with a summary of the issue as I understand it. You can share this summary at the beginning of your conversation with the agent to bring you both up to speed and help to get your answers as quickly as possible.

Issue Summary: Shop is unavailable after entering a credit card for billing details

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 4 (4)
Nick_Marketing
Shopify Partner
846 204 252

Hi,
Consider sending an email to merchant support, they can look into the account.
Contact page link: https://help.shopify.com/en/questions#/contact/

If the link keeps redirecting to the home page, try opening the link in Chrome Incognito mode.

- I am an eCommerce and Marketing Technology consultant based in Toronto, CANADA.
- To inquire about consulting work availability, please send me a Private Message.
- For Shopify Tutorials, Subscribe to my YouTube Channel.
Summer
Shopify Staff
162 38 38

This is an accepted solution.

Hey, @FMO! Welcome to Shopify Community!

We’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Just like what @Nick_Marketing has advised, please feel free to visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

In order to save some time, and help the Support Advisor you speak with to pick up from where you and I have left off, I am going to provide you with a summary of the issue as I understand it. You can share this summary at the beginning of your conversation with the agent to bring you both up to speed and help to get your answers as quickly as possible.

Issue Summary: Shop is unavailable after entering a credit card for billing details

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

ThomasHandyrett
New Member
1 0 0

Hello!

We got the same message after trying to login to the admin interface: "shop is unavailable". 
What should we do now? 

https://shop.handyrettung.at/

Thanks!

Regards, 
Thomas

 

Summer
Shopify Staff
162 38 38

Hey, @ThomasHandyrett!

The best course of action for the matter is to contact our support team, so we can investigate the issue. As mentioned in my previous reply to this post, we’re not able to provide account-specific support via the Shopify Community at this time, however, we’d be happy to continue assisting you through live chat, email, or callback. Please feel free to visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog