Shop Pay Verification scam

[vivread]

I receive texts from TWVerify with 6 digit Shop Pay verification codes when I am not on line purchasing anything. I cannot tell what credit card they are using.

Does anyone have any information about this?

[Maz]

Hey, @vivread!

Thanks for getting in touch with us here in the Shopify Community!

In most cases, what usually happens when you're receiving verification codes, and you haven't shopped online lately is that somebody else accidentally entered the wrong phone number when signing up for Shop Pay. This is a common mistake and nothing to be concerned about. If you'd like to stop receiving these codes, you can opt out your phone number at this page here.

Privacy is a top priority of ours, and we've built Shop with your security in mind. Here's a link to our privacy policy if you would like to learn more.

Let me know if there is anything else you need!

[jadeealiix]

Hi there,

I am having the same issue. I dont have an account. I had to make one jist so I could message on here. 

The link you have provided to remove the phone number doesnt work. I have tried for two days to have my number removed and it says that it is unavailable and to try later. 

I have received 3 texts in 2 days with codes that have nothing to do with me. 

And I can't speak to a person. 

[Maz]

Hey, @jadeealiix!

Thanks for getting in touch on this thread.

I'm sorry to hear that you're having difficulty opting out of Shop Pay. You can try clearing your cache and cookies as mentioned here on this link and also ensuring the browser is up-to-date and supported as suggested here. You can also attempt this action in a private or incognito window as an additional suggestion.

If that does not solve the issue, can you please share a screenshot of the error you're seeing? Looking forward to your response!