Shop Site Labeled As Malicious/ Dangerous

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Shop Site Labeled As Malicious/ Dangerous

Randomdropshipp
New Member
6 0 0

My shop is labelled dangerous when customers access it through their phone.

Screenshot_20231108-120726_AVG_AntiVirus.JPG

https://cricketanalyst.top/products/spiderman-web-shooter-1

Accepted Solution (1)

Shay
Shopify Staff
3009 463 618

This is an accepted solution.

Hi @Randomdropshipp 

 

Thank you for the screenshot! This message is generated by the AVG app installed on this customer's device. Most likely the website domain has a past history of misuse, causing this flag to appear now. In this situation you will want to submit this AVG form to report a false positive in their app: AVG - False Positive File Form

 

They will review and hopefully remove this alert!

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Reply 1 (1)

Shay
Shopify Staff
3009 463 618

This is an accepted solution.

Hi @Randomdropshipp 

 

Thank you for the screenshot! This message is generated by the AVG app installed on this customer's device. Most likely the website domain has a past history of misuse, causing this flag to appear now. In this situation you will want to submit this AVG form to report a false positive in their app: AVG - False Positive File Form

 

They will review and hopefully remove this alert!

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog