Shopify 500 Error

[LLAustralia]

HI, 

Is anyone else unable to access their admin today?

Shopify states all good but i cannot log in?

[alice1234c]

Yes, happening here - Melbourne. 

[LLAustralia]

Im Adelaide. 

Frustrating when they do not update the status page. 

[alice1234c]

So ridiculous! Need to turn a promotion off and cant!

[AHAY]

I'm so inconvenienced too. Shopify should compensate us for this! I know it's in my dreams only lol.

[emily211]

Not sure if this is any help but I am able to get a little further using the Shopify app than the webpage, so you could try using that to disable your promotion. Still not loading orders & in-and-out of connection there though. So frustrating! 

[emily211]

After posting this, the app started crashing completely 😣

Hope this gets solved ASAP, we can't afford to lose sales/precious time altering stock.

[AHAY]

I think that's just due to the app keeping offline files but you can't actually do anything you can't do on desktop. Try refreshing any page on the app and you get the 500 error. At least I'm sure for the Products admin.

[nelverse2025]

Yes happing to me in Oakland, CA

[bizarro]

having same issues here in the US.

[AHAY]

Yes and very annoying and inconvenient when Shopify Status page says all good! Worse even when you are importing products and need to manage them NOW such as in my case.

[AHAY]

Are the Shopify dev asleep :-? Do they ever know about this ? Very unprofessional and concerning to say the least esp when the status page says nothing!

[SULgear]

Yup. 500 error in the admin. June, 5, 2025 6:30pm central time.

[AHAY]

The Status page is finally updated! So we might hope this can be fixed asap.

[3Denis]

here they are also offline. BR

[ooe518]

same here -- on all four shopify stores we manage

shopify "support" may try to blow smoke about deleting cookies/history/cache, using a different browser, using incognito window, etc. -- none of this works, and the 500 error means it's on shopify's side...though they never take responsibly for it, never train "support" staff to actually provide support, and can't even keep their own status page up to date

these are recurring (not rare) issues with shopify -- definitely do not recommend shopify to anyone

[PunkOuter]

1.5 hours in and still total system outage here. Shopify and ShopifyPOS. All devices, from our iPads to our Windows PCs, cell phones, and even the usually solid Shopify Go handheld. Nothing works. This is such a huge critical failure. 😞

[AHAY · Accepted solution]

It seems to be back. Let's hope it functions fully well.