Shopify Account Facebook

sebMM
Tourist
5 0 1

Hi there,

 

i try to setup Facebook inside of shopify and everything worked so far. But now i tried to connect to a business manager account where i have to agree to the terms of services two times. It worked with the second (screenshot 1) but it did not work with the first one. Screenshot 2 is from the agreement inside facebook.

Any help appreciated.

Thank you

 

1.png2.png

Reply 1 (1)
Ollie
Shopify Staff
409 47 73

Hey @sebMM.

Thanks for reaching out.

I appreciate the screenshots that you have shared as well as the context around it as that is super helpful. Looking into this, I would suggest attempting to clear the cache on your browser and attempting the action once again. If the issue persists, you can then try to use a separate browser - as for example, if you are using Safari try this action on Google Chrome.

If in any case, if are still having some trouble with accepting the terms of service, I would suggest reaching out to our support by logging into your store using our Contact Us page. This will allow us to securely verify you as the store owner before discussing the issue with a Support Advisor.

Let me know if that does the trick.

Ollie | Social Care @ Shopify 
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