Shopify Admin Page Not Working

New Member
1 0 0

Hey , I can't access to my shopify admin page , it says page not working 

I've tried to clear cache on chrome browser , but it didn't work 

I've check my shopify status and there weren't any issues 

I've tried using another browser , and it didn't work 

I don't know what to do 

Shopify Staff
Shopify Staff
156 22 20

Hi @Marely01! Thanks for reaching out here. I would like to fully rule out a local device or browser issue first off, I know you mentioned clearing cache/cookies and also using a different browser which is a great first step. Would you mind also trying these steps for me and let me know if these work:

  • Try on another web browser or an incognito window.   
  • When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.    
  • Try another device or on the Shopify Mobile app.
  • Try another internet connection (example, switch to a cellular network on a phone rather than wifi.)  
  • Ensure there are no pop ups being blocked in the web browser.   
  • Ensure you do not have any firewalls or pop up blockers enabled on the device

If this still does not resolve the issue - could you please share with me a screenshot co the exact error you see when you attempt to login please? This will help me to know the best next steps to take. Thank you! - Ivy 

Ivy | Social Care @ Shopify 
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