Why is my Shopify admin page not functioning?

Marely01
Visitor
1 0 10

Hey , I can't access to my shopify admin page , it says page not working 

I've tried to clear cache on chrome browser , but it didn't work 

I've check my shopify status and there weren't any issues 

I've tried using another browser , and it didn't work 

I don't know what to do 

Replies 98 (98)

Ivy
Shopify Staff
1033 82 130

Hi @Marely01! Thanks for reaching out here. I would like to fully rule out a local device or browser issue first off, I know you mentioned clearing cache/cookies and also using a different browser which is a great first step. Would you mind also trying these steps for me and let me know if these work:

  • Try on another web browser or an incognito window.   
  • When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.    
  • Try another device or on the Shopify Mobile app.
  • Try another internet connection (example, switch to a cellular network on a phone rather than wifi.)  
  • Ensure there are no pop ups being blocked in the web browser.   
  • Ensure you do not have any firewalls or pop up blockers enabled on the device

If this still does not resolve the issue - could you please share with me a screenshot co the exact error you see when you attempt to login please? This will help me to know the best next steps to take. Thank you! - Ivy 

Ivy | Social Care @ Shopify


Out Of Office

-Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog



robatspite
Visitor
2 0 13

Hello! I'm now receiving the same error when I try to log in to my admin console, nor is my mobile app functioning properly.  Any tips to address?

 

 

robatspite_0-1641942506378.png

 

shoplmk
Tourist
4 0 19

I have the same error right now too

1234Doughlo
Tourist
3 0 2

Been designing for days straight and Thought I was editing too much and broke the website. Lmao glad i aint the only one hopefully they fix it.

weavespeak
Visitor
3 0 0

Same error.  Please respond

Katherine7
Visitor
1 0 11

I am having the exact same issue. What is going on

shoplmk
Tourist
4 0 19

It must be an internal shopify error because it seems a lot of people are having this problem

markboehlen
Shopify Partner
12 0 1

Also receiving the same error on two sites.

The_Lab
Visitor
1 0 1

The same problem… how many time to fix it!?

taiswimco
Tourist
4 0 2

same thing happening for me. hope its back up and running again soon

 

Andrea44
Visitor
1 0 7

same issue also

steffaniaustin
Visitor
1 0 5

my admin is not working, nor is my app working. 

steffaniaustin_0-1641942664529.png

on my app it says HTTP Error: Response code 404

sevensix
Visitor
1 0 8

same here, thought i crashed something, but it seems to be a shopify error

 

CraftCentral
Tourist
7 0 4

Same here what is really upsetting me is that ppl cant check out either if you go to any site run by shopify and click check out it does not let you its a blank page. This is now affecting my income

1234Doughlo
Tourist
3 0 2

Patince

luvnstore
Tourist
10 0 5

I have such a short time to pack and ship orders today.  I really hope this gets fixed quickly.  

ParamoRoots
Tourist
3 0 0

what the hell is going on , first Etsy with his dumbass customer service and now shopify . please dont let me down

1234Doughlo
Tourist
3 0 2

We broke the system.

Cyberskull_
Visitor
1 0 4

@robatspite I think that this is currently a temporary problem, since the error occurs with several people at the same time. Best to wait a bit and try again in a few minutes.

JonD4
Visitor
1 0 0

yes i'm having the same issue right now 

Rapcollection
Visitor
1 0 0

I thought it must be just me since I just started another website. I thought it was because I couldn't have two websites. Good to know I'm not the only one, but I hope they fix this soon

xuser
Visitor
1 0 0

same error 

alex011
Visitor
1 0 0

I have the same error right nowCapture-shopify.JPG

McDougallDesign
Tourist
3 0 1

Same error. please @ me if there is a fix.

Tanaya
Excursionist
18 0 5

Hi!

 

I am experiencing the same issue.

Has given me a scare thinking my business has been hacked.Capture.JPG

ParamoRoots
Tourist
3 0 0

have the same problem now anyone knows something about ?

PacCloudSeafood
Shopify Partner
12 0 11

Yeah same here. Trying to update the availability of a product we have ads running for.... @Ivy any news?

 

accoutrement
Visitor
1 0 0

same issue here - has anyone been able to contact shopify support?

ParamoRoots
Tourist
3 0 0

just sent a ticket but still waiting  though 

 

robatspite
Visitor
2 0 13

Well, this certainly got more popular than I expected. Hope Shopify can fix this soon!

Silenus
Visitor
1 0 1

This is global, the issue is with Shopify. Is there anywhere to get updates?

mounir31
Visitor
2 0 2

i have this problem 

nadnakedallday
Visitor
1 0 0

same issue!!

Ccommfy
Visitor
1 0 0

Mine also isnt working Captura de pantalla 2022-01-12 002619.png

HBLLC
Visitor
3 0 1

Looks like it's you not us Shopify, we're ALL suddenly unable to login to Admin !

hydrangeas
Tourist
5 0 1

This seems like a Shopify-wide outage issue coz it's happening to my friends' admin page as well. Check here to see that issue: shopifystatus dot com. Sent me into panic-mode a few minutes earlier! 

I'm an aspiring plant grower.
PaulNewton
Shopify Partner
6274 573 1319

Please see https://www.shopifystatus.com/ 

There is an outtage affecting Admin , Checkout, Point of sale

https://www.shopifystatus.com/incidents 

 

So at least it seems shopify knows about it

Save time & money ,Ask Questions The Smart Way


Confused? Busy? Get the solution you need paull.newton+shopifyforum@gmail.com


Problem Solved? ✔Accept and Like solutions to help future merchants

Answers powered by coffee Buy Paul a Coffee for more answers or donate to eff.org


gisely
Visitor
1 0 0

I'm having the same issue. 

TheBrokeStudent
Visitor
1 0 0

I am experiencing the same issue at the moment, there is a high volume of people with the same problem so I would assume it is coming from Shopify itself. They will fix this ASAP, in the meantime, good luck to all!

rjflorafresh
Visitor
1 0 0

Yup still waiting to have access to admin, haven't been able access for a long time now. I hope it gets solved soon. 

ilovewood
Visitor
1 0 0

i have this issue since 3 days now. still waiting for fixing. can you please guys hurry up. i am losing money ;(

savvycommerce
Visitor
1 0 1

I'm not able to access my page admin now as well.

 

https://share.getcloudapp.com/rRuNln4D 

MomMeAndMore
Tourist
4 0 1

Same problem.  So frustrating. 

darkstardesigns
Visitor
1 0 1

same issue here, hopefully it'll be sorted soon, don't feel so bad now many have the same problem

adk244
Tourist
4 0 5

Same issue here also

jason812
Excursionist
11 0 8

same here! Admin page and App both not working.

Also "Add to cart" not working on website.

shoplmk
Tourist
4 0 19

I checked with big brands that use shopify and you also cant add to cart on their sites either

FlowerBirdBtq
Visitor
1 0 0

same here

srdr
Visitor
1 0 0

same issue here