Shopify Admin Page Not Working

Marely01
New Member
1 0 10

Hey , I can't access to my shopify admin page , it says page not working 

I've tried to clear cache on chrome browser , but it didn't work 

I've check my shopify status and there weren't any issues 

I've tried using another browser , and it didn't work 

I don't know what to do 

Replies 97 (97)
Ivy
Shopify Staff
Shopify Staff
438 34 48

Hi @Marely01! Thanks for reaching out here. I would like to fully rule out a local device or browser issue first off, I know you mentioned clearing cache/cookies and also using a different browser which is a great first step. Would you mind also trying these steps for me and let me know if these work:

  • Try on another web browser or an incognito window.   
  • When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.    
  • Try another device or on the Shopify Mobile app.
  • Try another internet connection (example, switch to a cellular network on a phone rather than wifi.)  
  • Ensure there are no pop ups being blocked in the web browser.   
  • Ensure you do not have any firewalls or pop up blockers enabled on the device

If this still does not resolve the issue - could you please share with me a screenshot co the exact error you see when you attempt to login please? This will help me to know the best next steps to take. Thank you! - Ivy 

Ivy | Social Care @ Shopify 
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robatspite
New Member
2 0 13

Hello! I'm now receiving the same error when I try to log in to my admin console, nor is my mobile app functioning properly.  Any tips to address?

 

 

robatspite_0-1641942506378.png

 

shoplmk
Tourist
4 0 19

I have the same error right now too

Katherine7
New Member
1 0 11

I am having the exact same issue. What is going on

Andrea44
New Member
1 0 7

same issue also

steffaniaustin
New Member
1 0 5

my admin is not working, nor is my app working. 

steffaniaustin_0-1641942664529.png

on my app it says HTTP Error: Response code 404

shoplmk
Tourist
4 0 19

It must be an internal shopify error because it seems a lot of people are having this problem

sevensix
New Member
1 0 8

same here, thought i crashed something, but it seems to be a shopify error

 

Cyberskull_
New Member
1 0 4

@robatspite I think that this is currently a temporary problem, since the error occurs with several people at the same time. Best to wait a bit and try again in a few minutes.

markboehlen
Shopify Partner
12 0 1

Also receiving the same error on two sites.

Silenus
New Member
1 0 1

This is global, the issue is with Shopify. Is there anywhere to get updates?

savvycommerce
New Member
1 0 1

I'm not able to access my page admin now as well.

 

https://share.getcloudapp.com/rRuNln4D 

MomMeAndMore
New Member
1 0 0

Same problem.  So frustrating. 

darkstardesigns
New Member
1 0 1

same issue here, hopefully it'll be sorted soon, don't feel so bad now many have the same problem

jason812
Excursionist
11 0 8

same here! Admin page and App both not working.

Also "Add to cart" not working on website.

adk244
Tourist
4 0 5

Same issue here also

srdr
New Member
1 0 0

same issue here

mounir31
New Member
2 0 2

i have this problem 

veloquip
New Member
2 0 0

Same issue here