Shopify analytics not recording traffics properly after March 5-6

sam_crafter
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I've noticed that there are inconsistencies in the data on the Shopify analytics dashboard since the recent update (around March 5/6th). When I review the data from yesterday, the numbers appear to be significantly incorrect. For instance, we had only 3 sales yesterday, but the dashboard shows 8 sessions converted. However, what I've observed is that if you revisit the data from yesterday after a few days, the discrepancies seem to resolve themselves.

 

Screenshot 2024-03-19 at 9.48.52 AM.png

Likewise, when examining sessions by location, we are noticing a substantial number of unknown locations. However, this issue tends to resolve itself within a few days.

 

Screenshot 2024-03-19 at 9.53.56 AM.png

 

this issue has had an impact on my ads' performance, as they are no longer able to track conversion funnels as effectively as they did before.

 

Prior to March 5/6, although it wasn't flawless, most of the conversions were consistently recorded with a high level of accuracy (around 80%). but now it is around 40-50%

 

Note that I am seeing similar issues on Google Analytics as well

 

It appears that I am experiencing this issue in isolation. Could you provide me with some suggestions on where else I should be looking for a resolution? Despite contacting Shopify support twice, they have confirmed that there are no reported issues on their end.

 

Thank you

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