Has anyone used Shopify and Acuity in conjunction? Shopify for their POS and Acuity for scheduling?
I would like to use Shopify to sell bookings for our cat cafe and the Acuity app to book the spot. I want this to be able to be done through our website and payment required at the time of booking.
Is there a way to do this?
Thanks for posting and Welcome to the Shopify Community.
I was excited to see your question as I just found out about Acuity a few weeks ago for my own business.
If you’re looking to add Acuity to your store, here are a few options:
The only downside to these options is that you won’t be able to take payment directly on Shopify, as Acuity does not link directly to Shopify’s payment and uses their own payment provider. You’ll still be able to take payment on Acuity’s end, just not with Shopify.
I know that it's important for you to have everything you need on one site, so I'd love to pass your question as feedback to our developers so that they are aware of how we can support you and all of our merchants to succeed. If we move forward with this, we will post an update in our changelog or announcements page. I'm open to hearing any other suggestions you have and can pass them along to our developer team for you.
I'm curious... what are you thinking of using Shopify POS for? Do you also want to sell products from your cafe?
@danielle14 Just so you know you can do this in Shopify with our App: https://apps.shopify.com/bookthatapp We even have a few folks using us for cat cafe appointments - e.g. https://www.purrth.com/collections/ticket-types
Payments are taken via Shopify, and the billing for the App is also handled in Shopify.
Our Shopify store uses Acuity for managing services we provide outside of merchandise sales and also to schedule customers visiting our brick and mortar store. Our solution was to create a blank page on our Shopify site and copy & paste the HTML code to embed the scheduler on our website. Though as has been pointed out, payments you take through Acuity will be separate from the Shopify ecosystem and you'll have to do your own manual accounting for that.
Great question! but don't you think managing customer and booking data in two different systems will be super complicated? And you won't be able to use that data for good, to create a personalized experience.
We built Sesami for the same reason!
Book on both the online store and the POS and keep the same customer record. Data at one place and all bookings will be reflected under the same customer profile.
Book a call and we'll tell you more about it.
I'm in the exact same position and would love to see Acuity integrate with Shopify POS.
We tested so many of the Shopify scheduling apps but they just don't have the same functionality that Acuity does. We even rebuilt the system in BookThatApp and had to revert back, which was a shame.
Would love to know if this is ever released/in progress.
We needed smooth class rescheduling for individual students, side by side calendars for each location (there are three) with an easy way to view capacity, the ability to change capacity for one of many recurring classes, a list of all bookings for one customer, the ability to search for both customers and students and a super-simple interface that the whole team could use.
Do you think this is achievable with Sesami?
I'll just jump in here to clarify BookThatApp functionality for other people reading this post.
- Cancelling and rescheduling a booking
- A calendar view for a given location or all locations
- A list view of events and capacity that can also be filtered by location or show all locations
- A list of bookings for a specific customer
- The ability to search by product name, resource or customer name and show all bookings, or booking restricted to a certain date range
- Staff specific views of the admin, limited to their products and bookings
We don't specifically support unique capacity by date for a class, but there is an available workaround for that as well.
I can see BookThatApp is still installed on your merchant's site so feel free to reach out to us again via our support desk if there is something you want us to add to our feature request list.
Thanks for your reply. I'm not trying to say that BookThatApp isn't a good app, it is very clever with great and numerous features. For my client, there was just such a range of classes/courses and high volume that the workarounds were slowing down the business flow.
Just wanted to provide some honest advice for other people facing similar issues.
No problem at all and thanks for your feedback. I wasn't sure if your client was fully utilising the capability of the app, so I wanted to call out the features that are available to them. I've sent you and your merchant a direct email as well highlighting the specific features you may wish to use that solve for all of the requirements you listed, save for the capacity by date item. If there are features missing that your client feels would improve the app, please drop us a line and let us know and we'll be happy to add them to our roadmap.
Current Sesami features based on your requirements:
For storing booking specific info such as an intake form, we recommend using Shopify product custom option, more info on our help desk:
Using a compatible app like https://apps.shopify.com/custom-options is the same. The custom data will be saved as line item props and even other apps can read them.
We'd LOVE to have you use the booking capabilities of Shopify apps and make you stay!
Thanks for reaching out!
BookThatApp supports the creation of an intake form using the native booking fields in the app. This allows you to ask questions or gather additional information from a client along with the booking date and time. The app also supports capturing this information for each participant which is useful if you are running classes or taking group bookings. This information is stored in the booking and is also accessible via Custom Reporting if you are a Premium app subscriber.
Feel free to drop us a line at firstname.lastname@example.org or get us on chat at https://support.zetya.com if you want us to help you get started. You can add the app to a back up version of your store and test it without impacting your live store.
This is key for service providers like day spas, hair salons, etc. People don't typically pay for these services upfront. Some might, but it is not the norm. They also sell products along with their services. There needs to be a way to select all of these things, book the appointment and then let the customer pay upon checkout. Is there anyone who has implemented this successfully on Shopify?
BookThatApp supports taking both a partial deposit for a service or a refundable security bond for a rental item for merchants on our Premium Plan or higher. For either the deposit or the security bond, you can set the value as a percentage of the service price or as a set amount. For deposits, the app then automatically generates an order for the balance of payment when the service is performed . For security bonds, the bond amount can be partially or fully refunded when the item is returned, based on the time it was returned and the condition of the rental item.
BookThatApp also provides a BookNow button which is quite popular with our appointment customers as many merchants booking services don't want customers to have to check out when making a no charge appointment.
The advantage of an embedded booking app such as BookThatApp is that it keeps the customer within your Shopify store at all time. This means that the customer isn't sent to a third party platform to complete the booking, the order information is retained in your Shopify store and there is no separate accounting for booking transactions. It also allows you to take an order for a physical product and an appointment in the same transaction.
Feel free to drop us a line at email@example.com if you would like us to enable deposits or security bonds for your store or if you have any further questions.