Shopify and Facebook Connection Issues

[dochasquestions]

Hello, 

I have connected facebook to shopify but can only access it from my business partners laptop, when i try to login with my own laptop facebook wont connect and says "The email you entered isn’t connected to an account" yet when we connect through his laptop it works everytime? We are connecting with exactly the same details - email & password.

Both use Chrome on Macbook Pros he has Sonama 14.5 and i have Ventura 13.3.1 OS, this is the only difference.

Has anyone had this problem with diffrent devices before? 

Thanks

[LitExtension]

Hi @dochasquestions 

It seems like the issue might be related to how the login credentials are stored or recognized on your device. Here are a few steps to try:

1. Clear cache and cookies: On your laptop, clear the cache and cookies in Chrome. Sometimes stored data can cause login issues.
2. Check facebook account settings: Make sure your email is verified and active in your Facebook account settings.
3. Disable browser extensions: Try logging in with all Chrome extensions turned off to rule out interference.
4. Update chrome: Ensure your Chrome browser is up to date.
5. Test on another browser: Try using Safari or another browser to see if the issue persists.
6. Double-check email spelling: It sounds simple, but recheck for typos in your email when logging in.

The difference in macOS versions shouldn't affect the login process, but if these steps don't work, try updating your MacBook to the latest version of Ventura and see if it helps.

Let me know if this resolves your issue!