Shopify app logging me out

[Hananq]

Hello, Ive been facing an issue with the Shopify App. For some reason i get logged out whenever i close the app and i have to login in every time i open the app. Its a bit inconvenient because i get notifications on any orders on my phone through the app and when it logs out on its own i dont get notified. I tried deleting and reinstalling the app and it still didnt work. Please advise on what i should do, thanks

[Angrybarista]

I have the same problem. It’s logs me out within 5 mins of closing the app. I never get any push notifications when I get orders.  

[Otayfer]

Hi, 

I am facing the same issue since I activated 2 Factor Authentification. Is there a solution? This issue is really annoying ... 

[Sales67]

Did we ever get a solution to this?
I swapped my android to an iPhone and since then its happening and driving me mad..

[NigelShaw]

In the app settings turn on Face ID and set auto lock to never. 

[MisterQ]

Same problem. Since I updated to iOS 14, the app just logs out making my widget useless. 
I tap on it   It opens app, then tells me session expired and to log in again. 

turning on face id log in doesn’t do anything. 

[DamonO]

somebody needs to help, this is driving a lot of people crazy and there's no fix!

[MisterQ]

the strange thing is on my iOS 14.1 iPhone 12 it keeps happening. 
On my iPhone 11 with 13.5 it doesn’t happen to me. 

[drewzh]

Even worse if your own an Apple Watch and want to use the widgets. They currently work for 5 minutes after logging in after a reboot and then they just say “loading” forever - even logging in again doesn’t seem to fix it.

[Shopqalam]

I am facing the same problem with my iphone 11 , ios 14

this is very very annoying that i have to log in whenever i use the app  

but its fine with my iphone 10 ios 14 ! 

[MisterQ]

Still facing the issue. 

shopify please don’t ignore us 

[Catalin4]

• Still have the same issues...so frustrating

[Ben31]

I too are constantly logged out of the app on iPad and iPhone. Have tried deleting/reinstalling but no joy.

[andyhelms]

I was having the same issue after I got a new iPhone. Sometimes I would have to log into the app multiple times per day.

A few days ago, I did the following:

1. Wrote down my password.
2. Deleted the app from my phone.
3. Went into Settings > Passwords, deleted all the Shopify records there.
4. Restarted the phone. 
5. Reinstalled the app. 

That was several days ago, and so far, I haven't had to jump through the login hoop again, or tap a widget just to find out it was logged out.

Try this and see if it works.

[drewzh]

Same issue still present on iPhone 13 running iOS 15. Absolutely frustrating. Did anybody ever get any resolve on this?

[andyhelms]

It logged me out less (didn’t get rid of the problem) when I deleted the iOS password for Shopify app and logged back in, recreating it.

I’ve noticed it logs me out more often if I change location during the day… like, if I’m on one side of town in the morning, and drive across town that afternoon and then try to open the app.

[Hazza]

Still not fixed. logs me out all the time. So frustrating 

iphone 13 pro max ios 15.0.2

[thegeekery]

Have we ever gotten an answer on this? I am having this issue with my iPhone SE 2 on iOS 15.2

[drewzh]

I’ve not had the issue in a long time now. It’s clear that it’s only
affecting a certain number of people. Shopify need to fix as it’s extremely
annoying if you’re affected.

[Catalin4]

It s been two years since I have this problem. I ve changed lots of iphones. I had problems with all of them. On android works smoothly. I have logging out issue when I switch from store to store 

thanks