Shopify App not showing the live customer sessions as bar chart

FMugeA
Shopify Partner
2 0 4

After the last update on the app, I can no longer see the live sessions as bar chart but instead there are analytics shown on the home dashboard which was already available on the desktop version before. I want to see the live bar chart again, is there a way to see it or is it forever gone?

Replies 7 (7)

Victor
Shopify Staff
2449 226 522

Hi @FMugeA,

 

Was this bar chart only appearing on the homepage? Or was it visible in the Analytics section of the admin too?

Victor | Social Care @ Shopify 
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Ecouimet
Visitor
1 0 3

I’m having the same issue. All of a sudden the app changed the sessions graph on me and is way less precise. I can’t seem to be able to return to the previous bar graph. 

FMugeA
Shopify Partner
2 0 4

It was only available on the home page live where it showed the sessions. Now instead of this bar chart, there is only analytics shown.

adrianallier
Visitor
1 0 1

Any updates on this? This feature is one of the only reasons I use the app. Super important for customer behavior ..

Shay
Shopify Staff
2828 442 576

Thank you everyone for your feedback on this. At this time the option to change the layout of the app homepage is not possible. I will be happy to share this feedback with our developers for further consideration. 

Shay | Social Care @ Shopify 
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timberwoodsc
Shopify Partner
6 0 0

There must be a way just to revert back to the layout before the update a few days ago. It’s a massive hassle now to find the information we used to be able to see immediately in real time. 

CarpenterNature
Visitor
1 0 0

İt was also important for me too. When the bar increases, I was turning to live view to see if there will be any purchase. No need this application if this live traffic view by minute will not be available from now on.