Shopify App Notifications not clearing

[Justine_Wyness]

 

I seem to have the opposite problem to a lot of people on here, I have notifications showing on my Shopify app on iOS that won’t go away. All notifications across my various stores have been read & cleared and yet I’m still showing to have 8 notifications. Really annoying as I keep thinking I’ve got orders. I’ve logged out & logged back in… they’re still there! Anyone else had that issue? 

[sewmariana]

I'm having the same issue

[ThrowBros]

I figured it out! In the iOS app under Settings > Store Notifications > Notifications Badge, turn the toggle switch for New Orders off. It is counting orders as notifications when that is on. 

[BangItOutDesign]

That is what support told me to do but when I turn it back on after restarting the phone the notification comes back. Are you saying we’ll still get notified with that turned off for new orders?

[MBRnandl]

I had this issue and toggling off New Orders and then back on removed my erroneous alerts. I also ensured I had no unread notifications by clicking on the bell icon (top right of Home Screen). If you leave the New Orders toggled off I suspect you won’t get notified of new orders. 

[BangItOutDesign]

Thank you for your response! I went through the steps again and got the same results so I dug a little deeper and I see that I had an unarchived order because the customer said they never received the receipt and that is what has been causing this problem all along! She was a pain in the neck the day of and apparently has been bugging me ever since with that dreaded notification! Thanks again!

[MBRnandl]

Haha! Glad you found it, and let’s hope they don’t cause you any more grief.

[drrp5]

so for deleting this notifications badge for iPhone you need to archive the orders? 

[ClosedVision]

I was having the same annoying problem. I archived my orders and it went away.