Shopify app pixel standard event not working/triggering properly as expected.

GautamBorad
Shopify Partner
1 0 1

Hi Shopify team,
We are facing issue with
standard events through shopify app pixels.
Issues are: 

  1. checkout_completed event not triggering every time.
  2. checkout_started not always giving user information for example email id etc.

 

Thank you so much for your help !

Reply 1 (1)

hashcode_io
Shopify Partner
91 3 8

@GautamBorad  
I have the same issue. for that, I already Contacted to Shopify support team. but they suggest hiring some experts from the Shopify expert marketplace.
we are already a developer and tech team. Shopify technical team should be help on those issue.

Sm