Shopify app submission missing authentication with session tokens

Shopify app submission missing authentication with session tokens

aven-evan
Shopify Partner
1 0 1

Hi guys, I'm currently trying to list my app on the shopify store but I have a hurdle that "Not authenticating with session tokens" is still not being checked despite the app itself was following the remix template.

The last checking date was 29 Dec, any idea on how to retrigger the checking?

Screenshot 2025-01-13 102311.png

Reply 1 (1)

DaisyVo
Shopify Partner
3711 403 489

Hi @aven-evan 

I've taken a close look at your situation and understand the frustration of encountering the "Not authenticating with session tokens" message during your app submission, especially when you've followed the Remix template.

Understanding the Issue

Even if your app is correctly set up to use session tokens, Shopify's automated system might not immediately recognize this. This delay can be due to the system's periodic checks, which don't always reflect real-time changes.

Steps to Address the Problem

  1. Access Your App via a Development Store
    Log into your app through a development store. This action can prompt Shopify's system to re-evaluate your app's authentication method. Developers have found that interacting with the app in this way can trigger the system to recognize the use of session tokens.
  2. Allow Time for System Updates
    After making changes or accessing your app as described, it's important to wait for Shopify's automated checks to update. This process can take up to 48 hours. Patience during this period is crucial, as the system needs time to reflect the current state of your app's authentication setup.
  3. Ensure Compliance with Session Token Authentication
    Double-check that your app fully complies with Shopify's session token authentication requirements. This includes proper implementation of App Bridge and handling of session tokens. Even if you're using a template, it's essential to verify that all configurations are correct and up to date.

Additional Considerations

  • Stay Updated with Shopify's Documentation
    Shopify's guidelines and requirements can evolve. Regularly reviewing their official documentation ensures that your app remains compliant with the latest standards.
  • Reach Out to Shopify Support if Needed
    If, after following these steps, the issue persists beyond the expected timeframe, consider contacting Shopify's support or developer forums. Engaging with the community or support channels can provide additional insights or solutions.

I hope these suggestions help you navigate this challenge. If you need any other assistance, I am willing to help.

Best regards,

Daisy.

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