Shopify auto-applies a coupon to all orders and it won't clear from check out

Shopify auto-applies a coupon to all orders and it won't clear from check out

lvlncrst
Tourist
7 0 1

Hi

 

I created a coupon for myself to make tests on my shopify store - a coupon that make the order for free

I didn't send this coupon to anyone.

 

When my clients try to make an order from safari the coupon is being applied without them to enter it.

I have no app that auto apply coupons.

 

It's like something is stuck in the cache.

 

And I can't replicate the issue (but 4 customers sent me screenshots yesterday with that coupon being applied).

 

What should I do ?

 

My store : https://www.lesvilainescuriosites.fr/

Replies 7 (7)

shahza13
Tourist
4 1 1

Hey there, i tried checking out on my macbook air with safari and did not face any issue nor was any coupon code applied at checkout

lvlncrst
Tourist
7 0 1

Yes cause I erased the coupon so there wasn't any problems anymore, and all other coupons.

The problem was that I didn't see any issue on sreen while my clients were (they sent me lots of screencaps)

john4870
Tourist
7 0 1

It sounds like there may be an issue with the coupon code being automatically applied for some customers on Safari. Here are some steps you can take to troubleshoot the issue:

  1. Clear your browser cache and cookies: Clearing your cache and cookies can help resolve issues with cached data causing the coupon to be automatically applied. You can find instructions for clearing cache and cookies for Safari here: https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac

  2. Check your discount settings: Make sure that your discount settings are set up correctly and that the coupon code is not set to be automatically applied. You can check your discount settings in your Shopify admin by going to Discounts > Edit discount.

  3. Test the coupon code yourself: Try making a test order using the coupon code in Safari and see if the coupon is automatically applied. If it is, then there may be an issue with the coupon code settings or with Safari specifically.I hope this helps

Regards
John
CEO

MobilesInBD

lvlncrst
Tourist
7 0 1

The problem wasn't from my browser cause I couldn't see the coupon being apply.

Only my clients could, and I can't ask them to all clear their cache...

 

I have the narrative theme which is a shopify official theme so I'm surprised it doesn't work well with coupons.

 

Don't you think ?

 

I really don't know what to do, I had to erase all my coupons...

puglife
Tourist
3 0 2

I know this is old, but I just ran into this and have received multiple screenshots from customers who have not entered a code, but they can't checkout because the code can't be applied. I had to delete all my discount codes. Did you ever find a solution.

Rgmfn
Shopify Partner
2 0 0

Today I faced the same problem.

 

The actions I was doing just before were,
(1) Create a DISCOUNT for a certain amount of discount on an order. Specify only users who have not yet purchased.

(2) Next, duplicate the discount created in step 1 and create a discount with a percentage discount.
(3) Confirm the application with the discount url created in step 1.
(4) Confirm the application with the discount url created in step 2.

 

The browser I was using was the Arc browser on my Mac, but the coupon was applied even in Incognito mode, and even though I changed the browser to Safari and did not enter the code even in Incognito mode, the coupon in 1 was applied.
I changed the device and checked the Brave browser on my phone in Incognito mode, but the discount of 1 was still applied. As you can imagine, my blood ran cold at that point.

As others have written, deleting the discounts took care of the problem, but in my case, I only deleted the 1 and 2 discounts I had just created, not all the discounts. I think it may have been eliminated since 1 and 2 were the only discounts for certain amount or % discount. The other discounts, such as shipping discounts, were not deleted. Discount was not applied to the checkout screen.


Of course, the coupons I created are of the code type that must be entered to be applied, not automatically applied.
I am using a modified version of the Dawn theme. It is based on a slightly older version, but the relevant parts were the same as the latest version.

I am afraid to create a discount and hope a permanent solution can be found.

 

(Excuse me for the deepL translation)

Rgmfn
Shopify Partner
2 0 0

When I added the discount again, it did not disappear from the store even after I deleted the corresponding discount.
However, I discovered that I could get rid of the persistent discount display by adding a line break to the store theme file and having the theme itself rebuild. In any case, it should not be a browser-side issue.