Shopify backend speed

[abbasafzal9]

My Shopify backend is very slow when I start capturing order payments after two to three captures shopify goes to the loading data and the screen should go white after a few min it shows an error even though I restarted my computer and restarted my internet please answer me what can I do?

[Victoria]

Hi, there!

Welcome to the Shopify Community, and thanks for posting your question.

To confirm, your Shopify admin is functioning slow? Are you able to share a video for better visibility?

Could you try the troubleshooting steps listed below to see if this resolves the issue:

• Clear your cache and cookies on your browser. After this, completely reboot the browser.
• Try a different web browser, as well as incognito or private windows to rule out any browser issues. 
• When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.
• Ensure the web browser is up-to-date on the latest version. (We don't support every browser, but we do support these ones.) 
• Try another device, like another computer or mobile phone.
• Try on the Shopify Mobile app; this is usually the best step to try as it also rules out device issues.
• Try another internet connection (switching to a cellular network on a phone rather than Wi-Fi, for example)
• Ensure you do not have any firewalls or pop up blockers enabled on the device as these can interfere. 

Let us know if this helps.

[abbasafzal9]

when I connect my laptop to the mobile hotspot then its speed is good and no errors when i connect my home internet it becomes slow and shows a white page.

[Victoria]

Thanks for your reply, @abbasafzal9.

It appears that the issue you're experiencing may be related to your internet connection. Often, problems such as slow speeds, intermittent connectivity, or complete service disruptions can stem from issues that are best addressed by your Internet Service Provider (ISP).

We recommend contacting your ISP to explain the situation, as they can perform real-time checks to determine if there are any disruptions or configuration issues affecting your connection.

If that doesn't resolve the issue, please reach out to our authenticated support team through the Shopify Help Center, so we can perform additional troubleshooting.

[SEOAnt-Sylvia]

Hi, @abbasafzal9 

For a faster loading speed and better user experience, remove unnecessary code and streamline the backend structure. Also, check if your website contains large-sized elements and optimize them accordingly.

Additionally, you can install our app and use the Site Speed Up feature to boost page speed with just one click. Our app doesn't add extra code that could slow down your site. Plus, you can enjoy a 7-day free trial and a 40% discount with the code "SEOAnt-40%OFF". Feel free to try it out, and reach out to us at anytime.