Shopify Balance

[theagateroom]

I'm getting the message "You have reached the maximum number of attempts for submitting your details.", and that "Employer Identification Number (EIN) could not be verified". I reached out via support chat on 8/31, and was told my issue would be escalated to the payments team. I have yet to hear from anyone. When can I expect to hear back in regards to this? I didn't want to start another chat, due to being concerned that would push my request to the back or the line. I have money waiting for me, but can't access it due to this issue.

[PageFly-Richard]

Hi,

This is Richard at PageFly - Shopify Advanced Page Builder app.

The error message "You have reached the maximum number of attempts for submitting your details." and "Employer Identification Number (EIN) could not be verified" suggest that there are likely issues with the information you have provided. If you have already reached out to support and they have escalated your issue to the payments team, it may take some time for them to investigate and resolve the problem.

It is understandable that you are concerned about your request being pushed to the back of the line if you start another chat. However, if you have not heard back from the payments team after a reasonable amount of time, it may be helpful to follow up with them again. You can try contacting them through the same support channel you used previously, or you may be able to find additional contact information on the company's website.

In the meantime, you may want to try double-checking the information you have provided to ensure that it is accurate and complete. If you are still unable to resolve the issue, you may need to provide additional documentation or information to the payments team.

Hoping my solution helps you solve your problem.

Best regards,

Richard | PageFly