Shopify bill payment failed but they took money from my account that exceeds the amount on the bill.

[Lenthia]

They took money from my bank account that exceeds the amount owed on the bill but in my Shopify setting>billing section it says that the bill failed. why? plus Shopify took out double the transactions from my bank for the month of April. I was charged double. why? 

[SealSubs-Roan]

I would suggest checking if there were multiple failed billing attempts if so, Shopify will try to bill again and may aggregate past due charges so, you may be seen a higher amount or duplicate. If your Billing section still says you have a failed bill, there may be a brief syncing issue, or an unpaid bill that’s not yet fully processed. Also make sure you’re managing several stores, as there could be charges in each.