Shopify billing charge - refund please?

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Tayebsaheb
New Member
1 0 0

I thought I had canceled my Shopify store last month but I guess it never went through. I just saw that I got charged again for my store today and was hoping if I could please get a refund. I don’t even own the domain anymore. I can’t afford the charge at the moment so I would really appreciate canceling the renewal. 

Accepted Solution (1)

Accepted Solutions
Summer
Shopify Staff
Shopify Staff
479 141 83

This is an accepted solution.

Hey, @Tayebsaheb! Welcome to Shopify Community!

 

If you no longer wish to continue with your store, you can follow the steps on this page to deactivate it and cancel the subscription. While we don't provide refunds as per our Terms of Service, we would be happy to look into the possibility of making an exception. In order for us to do this, we'll need to access your account. We’re not able to provide account-specific support via the Shopify Community at this time, however, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

 

After visiting the link and logging in, you'll be prompted to enter the topic of your concern so we can connect you to the right articles and support team. Simply type in the topic, click Search then scroll down to the bottom of the page to click Continue under Get Support. You'll then see the option to create a support ticket on the next page.

 

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Reply 1 (1)
Summer
Shopify Staff
Shopify Staff
479 141 83

This is an accepted solution.

Hey, @Tayebsaheb! Welcome to Shopify Community!

 

If you no longer wish to continue with your store, you can follow the steps on this page to deactivate it and cancel the subscription. While we don't provide refunds as per our Terms of Service, we would be happy to look into the possibility of making an exception. In order for us to do this, we'll need to access your account. We’re not able to provide account-specific support via the Shopify Community at this time, however, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

 

After visiting the link and logging in, you'll be prompted to enter the topic of your concern so we can connect you to the right articles and support team. Simply type in the topic, click Search then scroll down to the bottom of the page to click Continue under Get Support. You'll then see the option to create a support ticket on the next page.

 

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog