Shopify blacklisted my IP Address and credit card

[nasirch186]

shopify blocked my ip address and is not accepting my credit card . What is the suggestions now???? Kindly respond everyone who knows the solutions........

[Victor]

Hi @nasirch186,

Thank you for reaching out about this. Did you receive an email from someone about Shopify about this? If so, did they confirm that your IP address had been blocked or that your credit card had been denied?

[nasirch186]

Thanks for reaching out!

I did not receive any Email from Shopify Staff. One member of shopify community asked me that your IP and credit card is blacklisted. I reported all my queries to shopify and email them but did not receive any reply. What can I do now

And why Shopify is not accepting my credit card 

[Victor]

Hi @nasirch186,

If you have emailed our team then you should receive a response shortly, but if you'd like someone to look at this faster then I'd recommend getting back in touch and using our live chat option to speak with a member of our support team. They may be able to provide more information on what has happened here once they have authenticated you on your account, but if not then they can send your ticket to our accounts team for further review. They will then get back in touch with over email with more context and next steps.

[Melik1]

Seems like im black listed to when ever i open a store it gets taken down in 1-2 days i asked shopify the problem and got this what should i do

 

[Victor]

Hi @Melik1,

All of these matters are handled by our Trust & Safety team, so I am not able to provide any further context here or any guidance on how to prevent this from happening in future. If you have questions, please reply to the email sent to you by our team and they can follow up with you.

[Melik1]

There is no future i can not use shopify any more whenever i open a store it gets down and they dont give me reason, what i can do or should do

[Victor]

Hi @Melik1,

As mentioned, I don't have any information I can share on your store's closure and would recommend directing any questions you have to our Trust & Safety team. You can ask these questions in your dispute and in the reply to the email you received from them.

[uzmaj]

HI, did you ever find a solution to this issue, I seem to be having the same.