Shopify calculating shipping after a discount is applied - A Nightmare!

Shopify calculating shipping after a discount is applied - A Nightmare!

SWireless
Tourist
4 0 5

Unfortunately, Shopify calculates the shipping fee after a discount is applied (The shipping rate should be based on the subtotal and not the total (after the discount is applied)).

For example: Let's say you offer your customers free shipping on all $50+ orders.

Now, assume your customer's subtotal is 60$ and has a 20$ gift card/store credit/discount, bringing his total to $40. Shouldn't this customer still get free shipping? (common sense, no?). Shopify, instead, applies the shipping fee based on the total and not the subtotal. 

Has anyone figured out a way to solve this? I saw others complain about this, yet no solution has been offered by the Shopify team. 

 

@Agolab 

Replies 2 (2)

Agolab
Excursionist
46 0 16
No, they will never fix this. I spoke with a lot of people with the same
problem and they just never bothered to fix or let us choose in which way
it should be calculated. It's so frustrating, made me lose tens of
thousands of dollars in the past 2 years.
Agolab
Excursionist
46 0 16

Anyone has any update on this matter? Still hasn't been fixed and I found a workaround but is not working anymore