Shopify charged me $105 after I closed store

Solved

Shopify charged me $105 after I closed store

CuttingEdgeProm
Tourist
11 1 1

Hi! I hope that someone can help me. I closed my Shopify store a few weeks ago along with the apps and canceled all of my subscriptions. I just got charged $105 to my credit card. I am sure that I had no chargebacks. I can’t log in to view my account since it’s closed and when I try, it tells me to pick a plan. Please help! I don’t want to keep getting these charges and also want my $105 back.

here’s a screenshot of what I see when I try to log in to view settings

IMG_2632.jpeg

Accepted Solution (1)

SealSubs-Roan
Explorer
537 37 48

This is an accepted solution.

Hi @CuttingEdgeProm !

 

Since this is an account issue, it would be best to reach out to Shopify support team. You do not need to access your store. You just need to log in to your Shopify help center with your Shopify account. If you cannot access your store, this prompt will also appear. You can also contact them via their Email support.

SealSubsRoan_0-1718982254016.png

 

Roan
Please let me know if it works by marking it as a solution!
Seal Subscriptions App, a subscription app for Shopify, with glowing user testimonials and a free plan.

View solution in original post

Reply 1 (1)

SealSubs-Roan
Explorer
537 37 48

This is an accepted solution.

Hi @CuttingEdgeProm !

 

Since this is an account issue, it would be best to reach out to Shopify support team. You do not need to access your store. You just need to log in to your Shopify help center with your Shopify account. If you cannot access your store, this prompt will also appear. You can also contact them via their Email support.

SealSubsRoan_0-1718982254016.png

 

Roan
Please let me know if it works by marking it as a solution!
Seal Subscriptions App, a subscription app for Shopify, with glowing user testimonials and a free plan.