Shopify Checkout looping issue

[iqbalsambal]

I need help, i don't know why is this happening. After click to pay now. It got to the animation "Your order's being processed" then it goes back again to the page to pay now again

I don't know if it a problem by shopify or Razer Merchant services

[Olivia]

Hi, @iqbalsambal!

Welcome to Shopify Community.

Thank you for sharing your question with our network. To help you correctly identify this issue, I'm hoping to gain some further context on your experience.

Can you please clarify the following for me:

• Are you successfully re-directed to Razer's payment portal?
• Are you entering payment details, and then seeing that your order is stuck in processing?
• If they are successful payments, are the funds going to your Razer account?
• If they are unsuccessful payments, do you see the attempted checkouts in your Orders > Abandoned Carts?

With that context I can certainly advise next steps. I look forward to your reply,

[iqbalsambal]

• I have setup, and re install the Razer Merchant Services

• After entering billing address details and contact details, and proceed to paynow, somehow it loop back to the same page to paynow.
• There is no record of successful payment in my Razer Merchant Services account
• Yes, there is a unsuccessful payment in "Abandoned Checkout"