I need help, i don't know why is this happening. After click to pay now. It got to the animation "Your order's being processed" then it goes back again to the page to pay now again
I don't know if it a problem by shopify or Razer Merchant services
Welcome to Shopify Community.
Thank you for sharing your question with our network. To help you correctly identify this issue, I'm hoping to gain some further context on your experience.
Can you please clarify the following for me:
With that context I can certainly advise next steps. I look forward to your reply,
Thank you so much for that context, @iqbalsambal.
Based on the screenshot you shared, it appears that for some reason payment is failing on their end. In fact, if you click on the little arrow in your screenshot, you will be provided with further details about why the transaction has failed.
This is important to distinguish for two reasons:
Can you please share further details around the error described when you expand the line?
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