Shopify Claims My E-Mail Has "Already Been Taken"

[PuffyMoofy]

I want to change my shopify email adress and it does not work.

Yesterday I decided to change my email by clicking update button in manage account section. And no matter what i do it says that this new account is already in use. What should i do? Have tried setting up password, logging out of google and then reloging on new acc but it still does not allow me to change shopify email adress.

[Shay]

Hey @PuffyMoofy 

If you are seeing this error message then that means that the email address you are trying to switch to has already been used to create a Shopify account. You can do a forgot password reset by trying to sign into the account on www.shopify.com. Once you have recovered the account you can transfer the store ownership by adding this new email as a staff account in your store admin. 

If you need additional support with this, please don't hesitate to connect with our authenticated support team for assistance. To access our authenticated support, please follow this link: Shopify Help Center. 

[arindamanimesh]

Hi Shay,

I created a Shopify account and transferred the ownership to another person to make some required changes as owner. I want the ownership to be transferred back to me now. The store is in the base plan and the other person can not add me as a Staff account when he tries to transfer ownership to me by adding my email address Shopify claims my e-mail has "Already Been Taken". How to transfer the ownership back to me?

[Kitana]

Hi @arindamanimesh, thanks for reaching out to the Shopify Community. 

Sometimes this error can occur when someone transfers the account ownership to one person and then tries transferring it back to the first person and the system recognizes the account as already in use. Can you have the other person first try removing your Staff Account, if the Staff Account already exists in your name. You can also have them try completing the transfer without adding a first or last name and just the email. You can find the steps to transfer the account here if they need help with that. 

If they are still not able to transfer the account ownership back to you, please contact our support team so they can look into this more. Write "Support Advisor" in the chat, and then follow the prompts to be added into our support queue. They will be able to authenticate you and then look at your account to see what is happening.