Shopify Claims My E-Mail Has "Already Been Taken"

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I want to change my shopify email adress and it does not work.


Yesterday I decided to change my email by clicking update button in manage account section. And no matter what i do it says that this new account is already in use. What should i do? Have tried setting up password, logging out of google and then reloging on new acc but it still does not allow me to change shopify email adress.

Reply 1 (1)

Shopify Staff
2648 431 554

Hey @PuffyMoofy 


If you are seeing this error message then that means that the email address you are trying to switch to has already been used to create a Shopify account. You can do a forgot password reset by trying to sign into the account on Once you have recovered the account you can transfer the store ownership by adding this new email as a staff account in your store admin. 


If you need additional support with this, please don't hesitate to connect with our authenticated support team for assistance. To access our authenticated support, please follow this link: Shopify Help Center

Shay | Social Care @ Shopify 
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