shopify close my account and 120 day reserve for 3000 usd

[gold12]

first time i using shopify after moving from woocommerce 

got 3k sales on shopify payment after that they close my account with 120 day reserve for 3k

i email risk support for full refund my customer why i need to wait for 120 days 

after i email them i have someone called zain he answer me with auto reply

Hello Thomas,

This decision was reached by our banking partners after completing an in-depth assessment of your overall account. Regrettably for security and privacy reasons we are unable to divulge the results of our reviews and investigations. As this decision is final, there is a high risk of chargebacks for the orders that were placed and have placed a 120 day reserve on the account. If there are no chargebacks in this time the full amount will be released to the bank account on file on 2022-11-11.

Thank you and I wish you all the best with your business going forward!

Kindly i need to refund my customers they can pay me on other gateway why i need to wait stupid 120 days 

goldfuniture.myshopify . com

[gold12]

update from that called zain

I am sorry to inform that orders cannot be refunded towards your customers. As previously mentioned the funds will placed into a reserve for 120 days. If there are no chargebacks after that timeframe we will issue the full amount to your banking account.

Thank you
Zain
Risk Analyst | [Shopify]

now i need to ask my customer to open a charge-back?

[stanzio]

have you received your money again? please answer me

[Olivia4]

When they put your money into a reserve, you will never see it again.