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Shopify Contact form SUBJECT LINE text : How to change?

paul-
Excursionist
55 0 58

All my emails coming from the contact form have the subject 'New customer message'. How do I change this text to something better?

Replies 85 (85)

Mototech271
Tourist
8 0 5

Hello,

 

Has this still not been fixed? crazy that so many users need this simply feature and shopify is not getting it done. Its frustrating to change this subject on every single answer!

 

Thanks,

Niko with Mototech271

londonsnest
Visitor
1 0 2

THIS NEEDS TO BE DONE!!!!!!!!!

onlineorganics
Excursionist
18 2 6

Very sad indeed. For a platform that is claiming a majority share for small and medium online stores. Doesn't even need to be UI friendly as long as we can edit the code

FLV
Visitor
1 0 5

+1, the email forced replies with a tacky/mundane subject line and reply box highly effects workflow and looks so... Shopify. Custom features have been built for high end enterprise clients. I think at least adding a base feature to the majority of all the small-medium businesses here is practical of an ask. Helps us brand and especially so we don't all look the same, so Shopifyish.

HandHugs
Shopify Partner
199 1 60

Bump on this. So many case uses for this feature and I cant imagine that it would be that difficult to implement. PLEASE???

DiegoRequests
Visitor
1 0 2

Same question here, Paul (almost three years later...). Dear Shopify team, this needs to be done as soon as possible. Thanks a lot

jessicabb
Shopify Partner
1 0 2

+1

Nearly 3 years with no response to our request.. Shopify PLEASE do something. It is not a big amount of effort to change this!

ChadE
Tourist
3 0 7

Since today is the 1 year anniversary of my original post on 2/22/22, I thought I'd have some fun and drop another reply and see how many more years go by before this is resolved. I see there have been many more Shopify merchants sharing frustration on this topic without any response or action from Shopify. Shopify is busy pumping out large updates, most recently in Editions Winter '23 . Perhaps we will see our update in the Winter '24 Editions?  

Mototech271
Tourist
8 0 5
Yeah. I was really surprised myself that nothing happens here at all.
Seems like you created a little chat group for one tiny topic that
shopify doesnt want to fix for no understandable reason. At least we
dont understand. regards, Niko
ChadE
Tourist
3 0 7

I bumped this topic to my CSM on a few occasions and she relayed to me that an internal ticket has been created. She said she checks on it from time to time, so the reality is they must not view this as something worthy of their resources. I realize it's a low priority but at some point the low-hanging fruit needs picked.

LeviEiko
Shopify Partner
5 0 3

Another vote to get this done.

dioni
Visitor
1 0 1

My vote also for changing the subject for contact form. It's so ugly right now?!

SmartLabels
Tourist
5 1 1

I guess I will hop on the please implement this bandwagon. I replied to a customer without changing the subject line and the finally responded letting me know that they thought the customer service email was spam because of the subject line created by Shopify that I can't change. I am happy to go into the code to change the email subject line if that is what it takes, just give us a way!

LSC
Visitor
1 0 1

Yep! Another vote for this basic feature.

mnearents
Shopify Partner
87 4 57

It's very difficult when looking through my inbox and every subject line is the same to remember which email I wanted to address or which one I had just looked at. Also some email clients will lump multiple customer's conversations into the same thread because of the subject line.

I just want the customer to input a subject line. Because they can't, I will have to remove all contact forms from our website and just put our email address for them to copy and paste.

dappernotes
Tourist
8 0 10

+1 to all of the above. Com'n Shopify, this is getting silly already. A liquid form variable to control the subject line is NOT too much to ask for.

Christopher_Bea
Shopify Partner
1 0 3

It seems Shopify always relies on their app eco system for any improvements or tools that would be standard anywhere else.  This simple request is a perfect example of really why the Shopify eco system is not working.   They would rather advertise that they only charge $29 per month but forget to mention that once you are done and you need all these apps that are created to help the store, that more than 1/2 should be included with the platform.   this make your real monthly cost anywhere from $100 to $1000 depending on which tools you need.    Having said that the apps do not work together either with Shopify being at the centre hub for universal center.   The apps have to be integrated together in order to work.   Plus the design side for edit your pages and products has been left to page builders who in the beginning where charging $39 per month for the tools that should have been already supplied by SHopify's platform, and now they range from $99 to $299 per month.   So shopify doesn't really want to enhance their platform when they can let the app developers do it and they get a cut of all the increase money.   What shopify doesn't realize is their competition is offering better value for the platforms they are on and include tools that shopify like to charge for.   So this will be my last website i use shopify for.   All future websites will be a different platform and I will be telling others about my findings after 13 years on Shopify.    Really surprised, and extremely disappointed.   THis feature request is just one example of many reasons why people will start looking else where.  

 

 

Vonda_Youngkin
Pathfinder
90 0 62

It's almost 2024, rapidly approaching 4 years.  This is not a complicated request.  I'm sure it would take no more than 5 to 10 minutes to code the ability to the store owner's hands.  The fact that 5.6 million Shopify stores send the EXACT SAME subject line to literally tens-of-millions customers is probably the reason Gmail sends ~50% of Shopify emails directly to SPAM.

 

Get on it.

Rootd
Tourist
7 0 3

Almost 4 years later and this still isn't possible? WTF shopify?

RIDG
Visitor
2 0 2

+1 for adding this insanely basic feature

ShakeRMK
Tourist
3 0 6

It's seriously nuts that this hasn't been updated by now.  I could write the code to fix this **at scale** in a day.  This has nothing to do with "limited resources".  I can only guess it's a way for them to milk us for more fees through third party apps.

qtapestries
Visitor
1 0 4

Also STILL waiting for this feature. How is Shopify a top platform but with some terrible features. Seems like this could be fixed in a day for thousands of people. Does Shopify not want to keep us happy?

rhamilton
Visitor
1 0 3

I can't believe this is still not fixed...

VEUSA
Visitor
1 0 2

Another unheard vote for this

Amarann
Tourist
7 0 0

Another vote for this. Has anyone figured out a way to know which product the user selected contact from? 

sridharrajagopa
Excursionist
15 0 13

I posted my workaround for this issue (especially from the product page) above 

 

here’s the link to my reply:

 

https://community.shopify.com/c/shopify-discussions/shopify-contact-form-subject-line-text-how-to-ch... 

jnctech
Visitor
1 0 0

It's been FOUR YEARS. WE NEED THIS FEATURE. WHAT THE HECK SHOPIFY? Also, would be useful to route emails to different inboxes. In our case, we have contact form, returns, and wholesale forms. We want contact to go to contact@company.com, returns to go to returns@company.com, and wholesale to wholesale@company.com. There is NO way to do this currently; every contact form goes to your Shopify Admin's email.

mnearents
Shopify Partner
87 4 57

Being able to route emails would be awesome. We use drag app in gmail (puts your emails into columns like Trello). I could have emails automatically go to certain columns based on subject line. 

Underleaf
Visitor
1 0 0

This is annoying for us too. How many replies are needed before you fix it?

Leviosa
Shopify Partner
15 0 16

This example of a simple and valuable improvement for so many customers, after 4 years, demonstrates that Shopify management is either (or all):

  • Oblivious, and has no system to understand customer needs
  • Inept, and has no capability of prioritizing needs and effort to meet customer needs.
  • Uncaring - they have the capability, but choose not to deploy it in their effort to maximize profit

This is one of many examples - poor management is always the culprit.  Since Shopify management is not changing, don't expect any update on this issue for the next 4 years.

 

Our solution is a simple rule addition to MSOutlook we use.  Since we DO have control over the Form Name, that is used as a filter to forward the message using a specific template.

 

Leviosa
Shopify Partner
15 0 16

First, my dig at Shopify:  Imagine you are a Shopify manager and you saw an issue you could easily resolve that so many people for so many years have wanted fixed.  You'd be a hero!  Sadly, Shopify has no hero managers who check for easy wins - I can say this with impunity because they will never care to read this.

 

As for the solution:  For the many of us using Google Workspace to manage email, go to your admin.google.com and select "Apps", then "Gmail", then "Compliance", then section "Content compliance".  Then "Add a rule", and when the box pops up, check "Inbound" and for #2 add an expression such as "New customer message on" (or whatever subject line or content you want in message to intercept), for #3 "Envelope recipient" select "Change Envelope recipient" which then allows you to specify the route (say, "sales@mycom.com") for "Replace recipient".  Bingo - those messages with the 'expression' will now be re-routed to the places you want.  The 'expression' can also search content of the email body, so you can easily add static content in each contact form on Shopify that can be found, and then re-routed to appropriate internal groups, such as  "sales" or "returns" or "info"  etc.  Within the same rule you can pre-pend the subject line for clarity, and/or send to multiple other email addresses.  Net - let your Workspace add the capability that Shopify never will.

denisez
Visitor
2 0 0

Hi Paul, have you heard anything back in 4 years? what are the chances you think? most developers at Shopify would have changed in 4 years, no?

 

onescales
Shopify Partner
98 3 17

better you switch to Shopify Forms free app (made by shopify) and then you can control . it's easy to setup and don't need a developer

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Frinika
Tourist
18 0 2

I too need to change the subject of the contact form too and i really dont want to use another app for this. It's a simple text modification. I can change any subject of the mails customers receive. So why not this one?

msix
Visitor
1 0 1

Seriously, Shopify! I'm a new customer and have been a web-developer for over 15 years. This is a pretty basic request that has been requested for over 4 YEARS!!! Everything else is customizable. Why not make your customers happy and just add it as a variable? Like other customers, I do not want to have to purchase an app or plugin to pull this feature off.

tahoematt
Tourist
16 0 0

Wow… this is unbelievable… especially cause we have 4 different firms on our website and all come through with same subject line even though they are all very different and require a different employee to respond. Come on Shopify……